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1 month ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.The Customer Service Coordinator is a vital link between our customers and our field team. This role is responsible for converting opportunities into scheduled jobs, managing customer interactions, scheduling the field team, and ensuring seamless communication to deliver an outstanding customer experience.The ideal candidate is a proactive, empathetic, and confident individual who thrives in a fast-paced environment and is passionate about providing exceptional service.The Role:Handle inbound customer calls promptly and professionallyConvert customer inquiries and opportunities into scheduled jobsMake outbound calls to follow up on leads, previous visits, or other opportunities to secure bookingsEfficiently schedule jobs for the field team, ensuring optimal use of resources and timely service deliveryCommunicate with customers to confirm appointments and provide updatesKeep customers informed about job progress, delays, or changesMaintain regular communication with the field team to ensure smooth operations and high levels of customer serviceRelay important information between customers and technicians to ensure clarity and efficiencyMaintain accurate records of customer interactions, job details, and scheduling in the company''s systemsAbout You:A positive and approachable personality that makes customers feel valued and comfortableEnthusiastic and motivated to deliver results in a fast-paced environmentAbility to understand and respond to customer needs with care and professionalismStrong communication skills and the ability to handle challenging situations with easeExcellent time management and multitasking skills to juggle multiple prioritiesCollaborative mindset with a willingness to support colleagues and contribute to team successLevel Plumbing Adelaide CBD - Adelaide''s Maintenance plumbing experts.About Us:Level Plumbing Adelaide CBD is a trusted service and maintenance plumbing company specialising in reactive and preventative plumbing solutions for homeowners, businesses, government, and industry. We''re not your typical plumbers we focus as much on how we communicate as what we do on the tools.As a customer-focused team, we pride ourselves on our professionalism, reliability, and commitment to delivering an exceptional experience from the first phone call to job completion. We are growing fast and introducing this new Customer Service Representative role to take ownership of our customer journey. Your work will play a crucial role in ensuring our end-to-end service exceeds expectations and further distances us from the competition.RequirementsQualifications and Experience:Previous experience in a customer service or coordination role is highly desirableExperience successfully reacting to and creating leads for outbound calls to customersProficiency in using scheduling software, CRM systems, and Google Workspace systemStrong phone etiquette and excellent verbal and written communication skillsA background in the trades or plumbing industry is a plus but not essentialBenefitsWhat We Offer:A supportive and friendly team environmentOpportunities for professional growth and developmentCompetitive salary and benefitsA chance to make a real impact by delivering exceptional service to our valued customersSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Level Group ANZ by 2xGet notified about new Customer Service Coordinator jobs in Malvern, Victoria, Australia.Tiffany Service Center Coordinator | Full-time | MelbourneMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoBranch Customer Service - Epping Area - Expression of InterestMelbourne, Victoria, Australia 2 weeks agoFrankston, Victoria, Australia A$57,000 - A$65,000 1 month agoHome Care After Hours Customer Service CoordinatorBlackburn South, Victoria, Australia 1 week agoChadstone, Victoria, Australia 1 week agoKeilor East, Victoria, Australia 3 weeks agoExpression of Interest- Guest Experience AttendantMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoMoorabbin, Victoria, Australia 1 month agoPort Melbourne, Victoria, Australia 2 days agoDocklands, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr