Job Title

Select how often (in days) to receive an alert:Home Loan Servicing OfficerDivision: Australia RetailLocation: MelbourneAbout UsAt ANZ, we''re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Home Loan Servicing Officer in our Customer Service Operations team, youll play a key role in helping customers on their home loan journey.You will handle and action most maintenance and service-related enquiries for home loan accountsincluding loading interest margin discounts, actioning non-credit critical renewals, payment reversals, redraw, reconciliation activities, and resolving errors.The Home Loan Servicing Officer is a well-trained mortgage industry professional, focused on delivering exceptional customer outcomes that are well managed and meet customer needs. The incumbent must adhere to internal policies and ANZs regulatory obligations.Banking is evolving, and were evolving with it, providing our people with opportunities to learn, grow, and try new things. Whatever your role at ANZ, youll be building your future while helping to build ours.Role Details:Role Type: PermanentLocation: 833 Collins Street, Docklands VIC 3008Work Hours: Full timeWhat will you bring?To succeed in this role, you should ideally possess:Strong attention to detailExceptional customer service skillsA commitment to ongoing personal and professional development to stay current with internal processes, policies, and external regulationsAbility to work autonomously and under pressureStrong concern for quality and standardsAbility to recognize and address customer feedback and complaints effectively and promptlyUnderstanding of business credit and lending processes (a plus)We understand you may not have all these skills. At ANZ, a growth mindset is valued, so if you possess most of these qualities, wed love to hear from you.Why join us?Joining ANZ means engaging in meaningful work that helps shape a thriving world for people and communities.You''ll also find resources, opportunities, and support to advance your career. We embrace diversity across roles and locations, offering flexible working arrangements and benefits such as health and wellbeing services and discounts on products and services.We celebrate diverse backgrounds, perspectives, and experiences, aiming to reflect the communities we serve. We encourage applications from everyone and are committed to accessible recruitment processes. If you have specific needs or require adjustments, please let us know.Learn more about working at ANZ at Apply via ANZ Careers with reference number 95886.Job Posting End Date #J-18808-Ljbffr