Job Title

As Australia''s premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia, providing improved health, well-being, and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes, and bespoke personal training solutionsempowering people throughout Australia to live the Goodlife. As both a service provider and employer, our mission is simple: Move people to achieve great things. The opportunity: Member Support Consultants (MSC''s) at our Holland Park club play an essential role in building and maintaining a thriving Goodlife Health Club membership base. MSC''s are the first point of contact for prospective members and inspire them to begin their wellness journey with us. They are responsible for helping thousands of people become faster, fitter, stronger, and happier versions of themselves. The role of an MSC is highly varied with two clear goals: achieving membership growth through proactive sales activities and retaining existing members through exceptional customer service. MSC''s are experts in all things Goodlife: seamlessly switching between sales and lead generation, providing exceptional service, and proactively communicating with current members to enhance their club experience and drive retention. Responsibilities Proactively contribute to club sales targets using promotions and referral campaigns. Generate and convert high-quality sales leads through community outreach and seeking referrals. Achieve the required number of lead contacts via telephone to maximize sales opportunities. Provide sales presentations and tours to prospective members. Create positive and personalized member experiences. Follow up on enquiries to achieve successful outcomes. Open and close the club according to the roster. Participate in member retention programs, inspiring members to continue their fitness journey. Conduct regular service calls to engage members and recommend products to enhance their results. About you: Current First Aid & CPR certificates. Ability to build rapport with people from diverse backgrounds and a desire to help others succeed. Problem-solving skills and resilience. Excellent communication skillslistening, understanding, empathizing, and influencing. Tenacity and a drive to meet targets and team goals. Customer-focused mindset with a commitment to delivering exceptional outcomes. What we can offer you: A career in the fitness industry is unique. With Goodlife Health Clubs, your daily actions will inspire others and positively impact their health, well-being, and confidence. Additionally, we offer: An OTE of $70,000-$75,000 (base salary + commission) plus superannuation. A complimentary all-access Goodlife membership. Anniversary leave days and free gym memberships for friends and family as part of our recognition awards. Career development opportunities within Fitness and Lifestyle Group, Asia-Pacific''s largest fitness group, across various brands and locations. Boost your growth with access to our industry-leading learning and development resources. Explore the FLG Learning Hub with over 90,000 online coursesfrom languages to customer service, to social media mastery. Plus, enjoy curated reads on Blinkist to enhance your knowledge and skills anytime, anywhere. About Fitness & Lifestyle Group: Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to positively impact lives through innovative health and wellness offeringsphysical and digital. Our portfolio includes brands like Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness (NZ & Thailand), Zap Fitness, and Barry''s. With 319 locations supporting over 585,000 members, we promote healthier, active lives across Australia, New Zealand, and Southeast Asia. Apply Now! Visit our website: careers.fitlg.com for current vacancies and to set up job alerts. Our Commitment to Diversity and Inclusion: At FLG, we foster positive energy and pride ourselves on embracing individuality. We value diversity and inclusivity, empowering our team to be authentic. We welcome applications from Aboriginal and Torres Strait Islander peoples, people of all ages, races, sexes, intersex, gender identities, sexual orientations, those with disabilities, and other diverse backgrounds. #J-18808-Ljbffr