Job Title

Customer Success Engineer, Data Center LearningAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, were the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and were looking for talented people who want to help.Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Reporting to the Manager of Customer Success for APMEA and EURI, the Customer Success Engineer''s (CSE) help clusters to become and remain self-sufficient in executing their own training programs to include planning and conducting of training activities. CSEs collaborate with Training Coordinators on the Data Center Learning team as well as managers and administrators in their clusters, to ensure training is planned, assigned, and scheduled properly. CSEs facilitate the Train-the-Trainer program in their clusters to ensure each cluster has the right number and type of Certified Instructors to conduct their training locally.As a CSE you will track key metrics for your clusters, ensure data accuracy, assist in the reporting of these metrics as required, and within Data Center Learning you are the owner of training metrics for your clusters. Each CSE is both the front-line, day-to-day face of Data Center Learning in their clusters, and is also the front-line voice of the customer in representing their needs across Data Center Learning.Key job responsibilitiesKey job responsibilities- Manage projects and deliver critical solutions, improvements, and mechanisms, which require you to work independently across teams.- Engage with our customers to identify what is hindering growth, develop solutions, and test before scaling to benefit all customers.- Organize, understand, and share customer feedback with other teams to ensure Data Center Learnings decisions always consider the voice of the customer. You understand customer sentiment about Data Center Learning products and services.- Transform raw thoughts into clear, consistent, and accurate documentation and/or direction. You own training strategies, training plans, and project status communication.- Build constructive working relationships with customers, stakeholders, managers, and peers. You recognize discordant views and take part in constructive dialogue to resolve them.- Support new cluster launches by engaging with cluster leadership early and helping them build their training program as the cluster prepares to launch.- Collect data across multiple initiatives, are able to ensure data accuracy, and can communicate actionable insights from this data.- Audit cluster training plans and completion metrics, to identify areas for support or intervention.- Manage the rollout, maintenance, and auditing of the Train-the-Trainer program in your clusters to ensure they have the right number and type of Certified Instructors.- Highly skilled in the Data Center Learnings learning management systems (LMS), KNet & Learn.- Able to create and close sessions, identify missed automated assignments, deep dive root causes, and escalate when required to resolve issues and minimize broader impact.A day in the lifeWhy AWSAmazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career GrowthWere continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.- Bachelors degree in Electrical/Mechanical Engineering or equivalent experience.- Data Center Experience- Experience managing training, qualification, or certification programs- A technical background sufficient to easily interact with and gain credibility among data center leaders and technical training professionals.- 5+ years of Data Center Operations experience- Active member of the Data Center Learning Advocate Community.- Possess excellent communication and writing skills, attention to detail, maintain high quality standards.- Strong quantitative and analytical skills, with the ability to use data and metrics to understand and report on programs/projects, and to drive necessary actions.- Experience working with internationally distributed teams.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner. #J-18808-Ljbffr