Job Title

OVERALL PURPOSE OF THE POSITIONThe Passenger Services Manager is responsible for the management of dnata Passenger Services for our clients to ensure an efficient and effective service meeting and exceeding the companys and our clients expectations in Sydney.The Passenger Services Manager will manage the day-to-day complexities of business issues and competing demands within an environment of sensitivities, constraints and competing stakeholder priorities.This role will be a full time position based at Sydney International Airport.Primary Duties and ResponsibilitiesDevelop and deliver a client centric, commercially focused operation including management, organisation and coordination of all work areas during day of operationsManagement, monitoring and evaluation of Ground Handling Agreements and Service Level AgreementsManage significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demandsIn consultation with the management team develop, implement and monitor communication plans, business strategy to drive a customer centric cultureDevelop, implement and control effective rosters and budget management to ensure highly effective, cost efficient and quality business outcomesDevelop, implement and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services'' policy and proceduresProvide quality metrics and reporting on critical business issuesDrive and embed a positive safety culture within the team focussed on awareness and vigilance.Essential CriteriaDemonstrated leadership experience with customer centric orientation and ability to drive a service cultureDemonstrated people management experienceGood communication skills both written and oral and excellent presentation skillsDemonstrated record of achievement in building and fostering relationships with key stakeholders and clientsExtensive experience in engaging and influencing staff to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demandsPrevious extensive experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirementsDemonstrated business acumen including, financial and budget management and experience in driving culture change and continuous business improvement.Desirable CriteriaTertiary qualification in Aviation Management or Business AdministrationAviation or Airline experienceSo... does this sound like you? If so, Apply Now!We are an Equal Opportunity Employer, which values diversity and inclusion. We support applicants from all backgrounds including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a solid focus on gender balance within the organisation and encourage women to apply. #J-18808-Ljbffr