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Join to apply for the Customer Service - Operations role at Pacific National1 week ago Be among the first 25 applicantsJoin to apply for the Customer Service - Operations role at Pacific NationalJoin a secure industry providing essential services Australia wideSupportive, collaborative team environment offering flexibilityBased out of our Acacia Ridge terminalJoin a secure industry providing essential services Australia wideSupportive, collaborative team environment offering flexibilityBased out of our Acacia Ridge terminalAbout UsPacific National (PN) is Australias largest private provider of diversified rail freight services, transporting a range of goods, including coal, intermodal containers, steel, and other essential materials that drive the nations economy.An opportunity has presented itself for a Customer Service professional to join our team based at our Terminal in Acacia Ridge QLD.About The RoleThis exciting position will allow you to be a critical member of our national Commercial team within the Intermodal Division, which delivers comprehensive freight forwarding solutions across Australia with operations extending to terminals and depots in every mainland state.In this position you will be a key liaison between Pacific National and our customers, your role is essential in understanding client needs and supporting service delivery. The Customer Support team is dedicated to fostering strong partnerships by aligning with customer requirements and offering tailored, solution-oriented support.Reporting into Customer Service & Express Team Leader, your primary responsibility include:Manage all customer enquiries with a lateral thinking and solutions focussed mindsetActively seek to understand our customers business requirements and confidently align their needs with a suitable Pacific National service offeringWork closely with the operations team managing utilisation and aligning servicesCandidates must be available to work rotating 8-hour shifts from Monday to Friday, with hours spanning from 5am through to 6pm (potential extension to 9PM) Start and finish times may change each week. Some Saturdays 6AM 2PM may be required.About YouWith a customer service / operational background within the Transport/Logistics or Heavy industry, you will have a proven ability to build strong and lasting relationships with both internal and external customers. You are a quick learner, who has the capability to work independently as well as collaboratively within a successful team. You will be skilled at making timely, effective decisions in a fast-paced, dynamic environment.A confident communicator, you will have the ability to actively listen and handle challenging conversations with professionalism. Organised and proactive, you will have a key focus on improvement of processes and assist our team to deliver exceptional service with efficiency and excellence!The BenefitsAt Pacific National we value diversity, inclusion, and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted and valued for who they are, enabling everyone to bring their authentic selves to work.When You Join The Pacific National Team, Youll Be Encouraged To Take Ownership Of Your Career And Well Be There To Support You With a Range Of Exciting Initiatives IncludingPaid parental leave up to 14 weeks, with superannuation - after only 6 months serviceFlexible working arrangements (subject to business needs)Access to our Employee Assistance Program, administered by Benestar, offering confidential counselling services for employees and their eligible family members, paid for by us at no cost to youAccess to Unmind, a digital platform that gives you access to tools, training and exercises that will support your mental wellbeingWe are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page Pacific National | WORK180 Endorsed Employer to find out more including a list of all of our benefits and policiesWe are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.Do you need reasonable adjustments during the recruitment process?If you need an adjustment in the recruitment process, please outline at the time of your application.Closing dateApplications close on the 22nd May 2025.Next stepsAre you ready to be part of our future?To apply, please click on the ''Apply'' button below and follow the prompts.To find out more about Pacific National, our benefits and opportunities we offer, visit our careers page: www.pacificnational.com.au/careersAcknowledgement of CountryWe acknowledge the Traditional Custodians of the land on which we work, live and rail. We pay respect to Elders past, present and future and to the continuation of cultural, spiritual and educational practices of all Aboriginal and Torres Strait Islander peoples.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesTransportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at Pacific National by 2xGet notified about new Customer Service Operations Specialist jobs in Willawong, Queensland, Australia.Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr