Job Title

Hotel Brand: InterContinentalLocation: Australia, South Australia, AdelaideFirst impressions count. To give our guests memorable experiences from the start, were looking for a Club Lounge Attendant who can make transactions seamless, offer exceptional local insights, and anticipate every request to ensure every guest feels valued and receives personalized attention to feel right at home.Every day is different, but your main responsibilities will include:Delivering elevated luxury experiences and ensuring guests receive personalized service.Providing recognition to our most exclusive guests.Acknowledging IHG Rewards members, InterContinental Ambassadors, and returning guests in person or on the phone.Anticipating guests needs and offering tailored recommendations.Being a trusted contact for guests, assisting with bill issues, restaurant recommendations, and other requests.Staying informed about events and activities on the days schedule.Collaborating with other departments (Housekeeping, Front Desk, etc.) to ensure seamless service and guest satisfaction.What we need from you:Excellent communication skills approachable, attentive, and able to handle guest concerns and compliments effectively.Problem-solving skills to turn issues into opportunities, leaving guests with positive memories.Fluency in English; additional languages are a plus but not required.Flexibility to work night, weekend, and holiday shifts.Current and valid RSA certificate.What you can expect from us:We support our team to succeed by offering a competitive salary, comprehensive benefits including a full uniform, impressive room discounts, and top-tier training.Our mission is to create inclusive teams where everyone is welcomed, valued, and encouraged to bring their whole selves to work. IHG Hotels & Resorts is committed to equal employment opportunities and fostering a culture of trust, support, and acceptance, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We promote wellbeing through our myWellbeing framework, supporting your health, lifestyle, and workplace environment.Join us and become part of our growing global family.If you dont meet every requirement but believe youre a great fit, dont hesitate to apply. We look forward to hearing from you! #J-18808-Ljbffr