Job Title

1 week ago Be among the first 25 applicantsCompany DescriptionMinor Hotels is an international hotel owner, operator, and investor, with a diverse portfolio of over 530 properties. Through brands like Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI, we operate in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.Minor Hotels AU & NZ specializes in strata-titled accommodation management, with numerous hotels, resorts, and residential buildings across Australia and New Zealand.Job DescriptionOaks Brisbane on Felix Suites is seeking a part-time Night Guest Service Agent passionate about delivering excellent customer service. This role offers potential for transition to full-time.You will create a welcoming environment for guests, managing check-ins, check-outs, and providing local insights. Your positive energy and superb customer service will leave a lasting impression.Key Responsibilities Include:Providing a friendly reception, ensuring smooth check-in/out and addressing guest needs.Maintaining clear communication across channels to deliver exceptional service.Processing reservations, updates, and requests accurately using property management systems.Serving as the main contact for guests, offering assistance and personalized recommendations.Hourly Rates (excluding super & night penalties):Monday - Friday: $25.80/hrSaturday: $32.25/hrSunday: $38.70/hrQualifications:Experience in hotel, hospitality, or customer-facing roles.Excellent communication skills across various mediums.Consistently high service standards with a proactive approach.Ability to foster positive guest experiences and resolve issues effectively.Professional appearance reflecting organizational values.Willingness to work a dynamic schedule (10pm - 6am), including weekends and holidays.Additional Benefits:50% hotel discount across Minor Hotel brands in Australia and NZ.20% discount for friends and family.Paid parental leave, birthday, and study leave.Financial support for relevant development.Insurance discounts, retail savings, entertainment discounts, furniture discounts, wellbeing programs, and access to wellness retreats.We invest in our teams growth and foster a positive workplace culture. Currently, applications are only accepted from candidates with valid working rights in Australia or New Zealand.Seniority levelEntry levelEmployment typePart-timeJob functionOtherIndustriesHospitality #J-18808-Ljbffr