Job Title

Mondrian Gold Coast | 50 The Esplanade Burleigh Heads, QLD 4220, AustraliaMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a must destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.Mondrian Gold Coast is set to debut on the sun-drenched esplanade of the iconic Burleigh Beach in 2025. This destination lifestyle precinct is a vision of some of Australia and the worlds most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australias most iconic coastal destinations.Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.Were seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.Job DescriptionAs ourAssistantNight Manager, you will be responsible for overseeing the hotels operations during nighttime hours, ensuring guest satisfaction and operational efficiency while managing the night team. This role is critical for maintaining the smooth functioning of all hotel services, from late check-ins and check-outs to handling emergencies and ensuring that the night audit process is accurately completed.THE ROLEAssist the NightManager to lead and oversee the night team, including Front Office and concierge ensuring efficient overnight operations and delivering Mondrians signature guest experience.Be the primary point of contact for all guest inquiries, complaints, and emergencies, responding quickly with appropriate solutions to uphold guest satisfaction and safety.Oversee and complete the nightly audit process, ensuring that all transactions, postings, and financial reports are accurate, and discrepancies are investigated and resolved.Conduct property inspections to ensure the highest standards of safety, security, and presentation are maintained during the night.Review guest feedback and performance data from the evening and night operations, proposing actions to improve service and operations.THE REQUIREMENTSA minimum of 3 years in a supervisory role in luxury hotels or a similar hospitality setting.Excellent written and verbal communication and organisational, planning and problem-solving skills, flexibility and adaptability to manage changing priorities and workflow.Strong leadership, communication, and problem-solving skills, with a proactive and solution-oriented approach.Proficiency in Microsoft Office Suite.Experience in using a Property Management system such as Opera Cloud is highly desirable.Ability to work overnight shifts including weekends and public holidays.Must have valid Australia Working Rights.1. First name *2. Last name *3. Email *4. Phone *5. Are you eligible to work in the country you are applying for? * Select an option...6. Please confirm your current Country working rights: *7. Do you have the relevant certification/ licence required for this role? * Select an option...8. Please confirm your certification or licence: *9. Have you worked within Accor previously? * Select an option...10. Which Accor property have you worked at most recently? *11. Are you aware of any disabilities and/or medical conditions caused by gradual process or pre-existing injuries, which may affect your ability to do the job or work the required hours? * Select an option...12. As you are applying for a position of trust, do you have a criminal conviction that may preclude you from fulfilling the requirements of the role? * Select an option...13. Please confirm your base salary expectation/range in local currency *14. Resume *. We accept .pdf, .doc, and .docx formats.* these questions are a mustBy clicking submit, I consent to the collection of my data in accordance to Ennismores privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . * #J-18808-Ljbffr