Job Title

Global Case Management Manager (Employee Relations)Join to apply for the Global Case Management Manager (Employee Relations) role at Computershare Australia.Location and Work ArrangementLocation: Yarra Falls, Melbourne HybridThis role requires being based in the Yarra Falls office for at least three days a week, with flexibility to work from home for the remaining days. Learn more about our flexible work culture at computershare.com/flex.Job OverviewWe are recruiting for a Global Case Management Manager (Employee Relations) on an 8-month fixed-term contract starting in July 2025 until February 2026. Reporting to the Global Head of Employee Relations within the People Team, this position offers the opportunity to work across multiple global business units.Key ResponsibilitiesEnsure consistent case management support across jurisdictions by setting strategic direction, developing templates, processes, and practices.Collaborate with ER Team Leaders for training, development, and capacity monitoring.Support the ER change team in implementing business changes.Demand ManagementCoordinate with Business Partners and Service Heads to understand project needs.Manage daily case requirements with ER Team Leaders.Allocate resources for local and global projects.Global Case Management & TrainingDevelop a uniform global approach to case management.Create templates and guides to improve processes.Lead training and coaching initiatives for the team.Audits, Governance & Customer ServiceConduct audits to ensure standards compliance.Provide feedback and coaching.Support customer service sessions and identify improvements.Global Strategy & OptimizationAssist in developing a global ER strategy.Promote consistent case management and process improvements.Qualifications & SkillsProven experience in ER case management, ideally in a global setting or HR. Strong project planning, resource management, and understanding of employment laws are essential. Excellent communication, stakeholder management, and strategic planning skills are required. Flexibility to collaborate across time zones is important.Rewards & CultureEnjoy flexible work arrangements, health and wellbeing benefits, share purchase plans, recognition awards, and a supportive community focused on growth and diversity. Learn more at computershare.com/careershub.About UsComputershare is a global leader in financial administration with over 12,000 employees across more than 22 countries. We foster an inclusive culture that values diversity, growth, and opportunity.Team & Additional InformationOur Shared Services support various business lines worldwide, including Technology, Security, Finance, Risk, and People teams. Join us to contribute to a high standard of service and operational excellence.Employment DetailsSeniority Level: Mid-Senior levelEmployment Type: Full-time #J-18808-Ljbffr