Job Title

Add expected salary to your profile for insightsCTST is a vibrant and growing not-for-profit charitable community organisation whose vision is that everyone has access to quality home care and transport support services. We focus on providing reliable, high quality and safe services - transport, home maintenance, social support, disability support, and domestic assistance - to older people and people with a condition preventing them from undertaking daily activities.Our impact is driven by a dedicated workforce of nearly 500 passionate people supported by over 100 vehicles, modern and sophisticated systems, great attitudes, and most importantly, a consumer-directed approach.At CTST, we value diversity and foster a workplace culture that is committed to driving innovation, collaboration, professionalism, and respect.This is an exciting time to become part of our organisation, especially following our recent merger with Mersey Community Care Association. We eagerly anticipate the opportunities this collaboration will bring to expand our services and enhance support for the Tasmanian community.About the RoleReporting to the Senior Coordinator, we have a full-time role based in our Devonport office in our transport services area.The role is classified at Level 3 of the Social, Community, Home Care, and Disability Services Industry Award (SCHADS) with the benefit of salary sacrifice options.The focus of this role is to ensure the delivery of a timely and efficient non-emergency medical and social transport service to CTST passengers and includes the provision of efficient and effective support to drivers via the Driver Support phone line along with face to face interactions in the office.Key requirements of the positions will be a combination of the following:Accurately complete scheduling and data entry of individual and group transport requestsEnsure scheduling is cost effective including taxi utilisation and paid driving resourcesIdentify and action suitable responses to driver sick leave, traffic delays, cancellations, non-responses and any other day to day scheduling issuesMonitor and manage all actions from inbound calls and the Driver Support inbox through to closeAction on the day consumer booking amendments, process cancellations and adjust fees as requiredSuccessfully complete the monthly driver rostersEffectively use the 3CX phone system and other technology including fleet and mobility management software systems (Sensium and TRIPS)Participate in the After Hours support roster as requiredEnsure service is delivered in line with CTST policies and procedures and legislative requirementsAbout YouWe''re looking for a reliable, punctual, customer-focused and enthusiastic individual to join our team. If you have the following skills, we''d like to hear from you:A strong and confident communicator who can genuinely engage with our drivers and consumers to meet their needs with empathy and understanding whilst balancing their expectations/requests and our service parametersWell-developed ability to coordinate and organise workload effectively in an environment subject to changeCalm, professional manner with a can-do attitude under pressureProactive problem solving skills with the ability to identify issues and work with others, where needed, to consider solutions prior to implementingDemonstrated geographical knowledge of North West TasmaniaDemonstrated competence in the use of Microsoft Office, web-based systems, CRM databases, fleet systemsPrevious experience in a similar position within the aged care, transport or not for profit environment is an advantageMust be an Australian Resident or hold an Australian Working VisaAll CTST employees must:hold a current drivers licencehave a Working with Vulnerable Persons Card (or be willing to obtain)be willing to obtain a National Police CheckTo ApplyTo obtain a copy of the position description, please visit our website at www.ctst.org.au/work-with-usApplications must be made via Seek and include a current resume and cover letter detailing your experience relative to the position.CTST is committed to Equality, Diversity and Inclusivity where everyone is welcomed and supported! #J-18808-Ljbffr