Job Title

Add expected salary to your profile for insightsJoin Empowering Care Where People Come FirstHow our service feels - from those we support:When Rachels support worker showed up after her hospital stay, the first thing she said was: Weve got you.That kind of care doesnt just happen its led by people like you.Empowering Care is not just a service provider were people supporting people.We believe every person deserves dignity, connection, and the freedom to live well in their own way. Thats why our home care services are built on trust, partnership, and doing the right thing always.Were looking for a Service Coordinator based in Melton, VIC to join our Home Care team.Someone grounded, compassionate, organised and ready to step into a leadership role that truly matters.This is a 12-month fixed-term position, created to support our team during an exciting period of growth and service expansion. Its a hands-on opportunity to lead, deliver real value, and help shape how we support people during a critical chapter in our journey.About the RoleAs a Service Coordinator, youll lead the day-to-day delivery of care for a group of NDIS participants, working closely with Team Leaders, families, and external stakeholders. Youll manage rostering, onboarding, and compliance; respond to emerging risks and incidents; and make sure the supports we deliver are not just compliant, but genuinely person-centred.Youll be supported by a connected leadership team and empowered to build a culture of safety, trust, and accountability across the people you lead.What Youll Do A quick snapshot!1. Coordinate participant services, including onboarding, care planning, and rosters2. Supervise Team Leaders and frontline staff with clear guidance and regular feedback3. Track utilisation, billable hours, cancelled shifts, and compliance reporting4. Manage participant documentation, complete audits, and submit monthly reports (incl. PRODA)5. Be the key point of contact for families, Support Coordinators, Plan Managers, and clinicians6. Identify training needs and support staff development with your Service ManagerWho we are looking for Does this sound like you?Youve worked in disability, aged care, or home care, and you get how important this work is.Youre confident supervising teams, balancing competing needs, and holding the line on quality and safety without losing your warmth or people skills.Youre not looking for just another job youre looking for a service where youre trusted, supported, and able to lead with purpose.You have:Diploma or higher in Community Services, Disability, Health or similar12+ years in a leadership, coordination, or supervisory role2-4 years experience as a disability or aged care support workerKnowledge of NDIS Practice Standards + SCHADS Award (Home Care stream)Strong documentation, rostering, and people management skillsNDIS Worker Screening Check, WWCC, Drivers Licence & First Aid/CPR (or willing to obtain)Why should YOU join Empowering Care?Heres what makes us different: Smaller caseloads, stronger relationships. Youll have the time and support to do it right. Backed by leaders who listen. Our Service Managers know the frontline and have your back. Real growth opportunities. Many of our senior leaders started as Service Coordinators we pride ourselves on identifying high-talent staff and developing them into senior roles! Flexible working options. We support work-life balance, with real systems in place to help. Connected team culture. Youre not on your own youre part of a team that supports each other.Want to learn more? This role is based on-site in Melton, VIC leading local services and working face-to-face with the people who count on us every day.This is a 12-month fixed-term opportunity with real scope to make a lasting impact as we grow. Were looking for someone whos ready to step up, lead with purpose, and help us move forward. Apply now with your CV and a short cover letter telling us why youre the right fit.How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a service coordinator? Do you have experience working in the disability services sector? Do you have a current NDIS Worker Screening Check? Do you have a current Working With Children (WWC) Check? Do you have a current Australian driver''s licence? Which of the following First Aid accreditations do you currently hold? What''s your expected annual base salary?What can I earn as a Service Coordinator #J-18808-Ljbffr