Job Title

Operations ManagerAt Primary, our mission is to serve the worlds most successful businesses by building products that accelerate their financial efficiency.As our Operations Manager, you will play a critical role in shaping how companies manage their cash, ensuring that our clients are not only satisfied but also empowered through our innovative solutions.You will be a vital part of our early team, directly influencing the success and growth of finance teams around the world.Our values are important to us:Fiercely client focused: We are stewards of our clients capital, the lifeblood of their businesses, and we ensure they have a great experience.Bold but humble: We make courageous decisions to reimagine how businesses interact with capital while remaining open to changing course when necessary.There is a better way: We challenge the status quo to find new, more efficient operating paradigms.Make it happen: At our early-stage company, each hire has a huge impact. We value responsibility, agency, and the ability to drive significant outcomes.Key responsibilities:Operations systems management & onboarding: Configure and optimise our platforms information systems to support efficient service delivery. You''ll also implement and maintain robust data management processes across the organisation.Regulatory compliance & risk management: Oversee and enhance KYC/AML processes within our information systems. Develop and maintain documentation of compliance procedures.Knowledge management & training: Design and develop comprehensive knowledge bases and educational resources. Create user guides, training materials, and documentation to support effective use of our products.Strategic process analysis: Conduct data analysis to inform strategic decision-making and process improvements. Develop metrics and reporting systems to track operational performance.Business process improvement: Identify inefficiencies and propose data-driven solutions to enhance operational effectiveness. Design and implement improved workflows and information management practices.The ideal person:Strategic and proactive: You can anticipate client needs and work proactively to provide solutions and guidance that drive success.Operationally disciplined: You are strong at mapping out processes and driving improvements.Relentlessly focused on outcomes: You are driven to help our internal team and clients succeed. You measure your impact based on customer satisfaction, retention, and overall engagement.Positive and energetic: You approach challenges with optimism and thrive in the dynamic environment of an early-stage startup.You should join Primary if...You want to join a rocket-ship backed by top tier Australian venture investors early in the journey.Youre eager to embrace the rewarding and demanding nature of venture building.Youre looking for a role with significant ownership in a mission-driven business.You have a bias for working in our office in Sydney but are flexible working hybrid.You are looking for competitive comp and meaningful equity in a rapidly growing startup.Seniority levelEntry levelEmployment typeFull-timeJob functionManagement and ManufacturingTechnology, Information and InternetReferrals increase your chances of interviewing at Primary by 2xGet notified about new Operations Manager jobs in Sydney, New South Wales, Australia. #J-18808-Ljbffr