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Join to apply for the ServiceNow ITOM Consultant role at Accenture Australia3 weeks ago Be among the first 25 applicantsJoin to apply for the ServiceNow ITOM Consultant role at Accenture AustraliaGet AI-powered advice on this job and more exclusive features.About Accenture:We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our peoples physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. Were proud to be consistently recognized as one of the Worlds Best Workplaces.Join Accenture to work at the heart of change.About Accenture:We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our peoples physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. Were proud to be consistently recognized as one of the Worlds Best Workplaces.Join Accenture to work at the heart of change.Visit us at www.accenture.comJob Summary:We are seeking a highly skilled ServiceNow ITOM Consultant to lead and support the design, development, and implementation of IT Operations Management solutions on the ServiceNow platform. This role focuses on delivering intelligent operations by automating and enhancing visibility into infrastructure, services, and dependencies through modules such as Discovery, Service Mapping, Event Management, and CMDB.Key Responsibilities:Implement and configure ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and CMDB.Work with stakeholders to gather requirements and align ITOM capabilities with business objectives.Configure MID Servers, patterns, probes, sensors, and integrations with various infrastructure components.Design and implement health dashboards and event correlation rules.Maintain CMDB data integrity, normalization, and reconciliation rules.Integrate ServiceNow ITOM with third-party tools (e.g., SolarWinds, Dynatrace, Zabbix, Splunk).Conduct workshops and assessments to define ITOM roadmaps and strategies.Support ServiceNow upgrades, patching, and testing of ITOM applications.Provide knowledge transfer and mentorship to clients or internal teams.Security ClearanceCurrent Baseline Security Clearance and willingness to upgrade to NV1Australian Citizens with ability to obtain a clearance consideredRequirements:3+ years of hands-on experience implementing ServiceNow ITOM modules.Strong expertise in Discovery (both horizontal and top-down), Service Mapping, and Event Management.Solid understanding of network, infrastructure, cloud (AWS, Azure, GCP), and hybrid environments.Experience with MID Server configuration and troubleshooting.Proficiency in JavaScript, ServiceNow scripting APIs, and Flow Designer.ServiceNow Certified System Administrator (CSA) required.ServiceNow Certified Implementation Specialist ITOM (CIS-ITOM) is highly preferred.Experience with data modeling and maintaining CMDB health.Strong analytical, communication, and client-facing skills.Benefits of working at Accenture:18 weeks paid parental leaveLong & short-term career break opportunitiesStructured career development programLocal and international career opportunities.Certified as a Family Inclusive WorkplaceFlexible Work Arrangements - centered around Accentures Truly Human ethos and our commitment to supporting the health and wellbeing of our people.We are proud to be in the top 3 of last years Diversity & Inclusion Index!Equal Employment Opportunity Statement for Australia:At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.We encourage applications from all people with the relevant skillset, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.Learn how Accenture protects your personal data and know your rights in relation to your personal data. 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