Job Title

We are a diverse and inclusive workplace that understands the importance of flexibility. Talk to us about what flexibility may look like for you. Period of Appointment Appointment to the role is on a fixed-term flexible basis (up to 73.5 hours per fortnight) for two (2) years. Duties The primary focus and responsibility of the role is to provide high-level customer service to clients, accurately assessing and responding to customer enquiries to provide tailored information and targeted referrals to a broad range of services and programs. Prepare clear, timely, and accurate information, and ensure all enquiries are documented to a high standard within the various systems used by the Business Tasmania Service, including the Enquiry Management System (EMS). Produce high-level documentation including correspondence, reports, files notes, and responses to Ministerial requests for a range of different audiences. Undertake research, analysis, and interpretation of feedback received, information, and trends in the business community to identify new content, tools, and resources for the Tasmanian small business sector. Assist in the preparation of presentations, events, website/newsletter/social media content, and correspondence to inform and engage the small business sector directly and through a broad range of stakeholders and networks. Work collaboratively with other members of the Small Business Unit to support the development and delivery of projects, programs, grants (including grant assessments and acquittals), and services. Undertake other duties as required to assist the broader Small Business Unit. Download the Statement of Duties and Associated Documents Statement of Duties - Business Tasmania Service Officer - May 2025.docx Statement of Duties - Business Tasmania Service Officer - May 2025.pdf Advice to applicants.DOCX Advice to applicants.pdf For more information Name: Bronwyn Kidd Position: Program Manager Email: bronwyn.kidd@stategrowth.tas.gov.au Phone: 0428 768 245 How to apply To apply, please provide a one to two page document outlining your experience, skills, and knowledge as they relate to the Statement of Duties, and a copy of your current Resum/CV. Online applications are preferred, please click the blue Apply Now button. -or- Complete the following application form and email your application to us at recruitment@stategrowth.tas.gov.au Application for Employment (Form 201).DOCX Application for Employment (Form 201).pdf #J-18808-Ljbffr