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Senior Customer Success Manager, Upmarket - APACJoin to apply for the Senior Customer Success Manager, Upmarket - APAC role at VantaSenior Customer Success Manager, Upmarket - APACJoin to apply for the Senior Customer Success Manager, Upmarket - APAC role at VantaGet AI-powered advice on this job and more exclusive features.At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.As a Vanta Senior Customer Success Manager, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta''s specialized solutions. By combining your customer-centric approach with expertise in Vanta''s products and security best practices, you will contribute to the overall success and satisfaction of Vanta''s customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business.Vantas success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As a Vanta Senior Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy.What youll do as a Customer Success Manager at Vanta:Guide our customers in our Upmarket segment through onboarding, implementation, product adoption, and value-driven success.Work with Vanta customers across industries, functions, and stages of their customer journey in a strategic manner.Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunitiesEmpower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention.Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform.Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams.Partner with your CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results.Liaise with Support to help quarterback resolutions for customer issuesServe as the voice of your customers cross-functionally, providing feedback to the Product team and broader businessHow to be successful in this role:Have 6+ years of experience in Customer Success at a SaaS company.Background in running a strategic book of business.Willingness to collaborate with others and drive mutually beneficial outcomesSelf-motivated and curious: Bias for action and committed to iterating when necessaryWork effectively in a highly ambiguous, ever-changing environmentPossess clear and thoughtful communication skills, with strong critical thinking abilityBe highly empathetic to customers, with a proven track record of long-term customer retention.Experience with hitting retention targets and creating happy, healthy customersHave stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-upExperience working in the security or compliance industry is a bonusWhat you can expect as a Vantan:Industry-competitive salary and equityHealthcare stipend towards health insurance for you and your dependents16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)Health & wellness stipendRemote workspace stipendCommuter benefits for team members who attend the officeInternet and cellphone stipend9 company paid holidays20 days of PTO per yearVirtual team building activities, lunch and learns, and other company-wide events!At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.About VantaWe started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world''s leading Trust Management Platform, our vision remains unchanged.Now more than ever, making security continuousnot just a point-in-time check is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust all in a way that''s real-time and transparent.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Vanta by 2xSign in to set job alerts for Customer Success Manager roles.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$70,000.00-A$75,000.00 2 weeks agoSydney, New South Wales, Australia 3 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 months agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 22 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$140,000.00-A$150,000.00 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoCustomer Success Manager - Technical SpecialistSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoCustomer Success Manager - Technical SpecialistSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSenior Customer Success Manager, Public SectorSydney, New South Wales, Australia 2 days agoManager, Customer Success Midmarket, AEC APJSydney, New South Wales, Australia 3 weeks agoNorth Sydney, New South Wales, Australia 4 hours agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 12 hours agoSydney, New South Wales, Australia 46 minutes agoSydney, New South Wales, Australia 4 weeks agoCustomer Success Manager Technical SpecialistSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 6 hours agoSydney, New South Wales, Australia 17 hours agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 17 hours agoWere unlocking community knowledge in a new way. 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