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Join Our TeamAre you ready to deliver outstanding service and make a difference every day? In this dynamic role, no two days will be the same! You''ll engage with customers face-to-face in our trade store, while primarily handling quotes and queries via email and phone.This is an incredible opportunity to kickstart your long-term career with a Wesfarmers business, where we are committed to investing in your future.Location:KarrathaTravel:Occasional travel to Onslow to cover leave or as requiredAccommodation:Not providedWhat You''ll Be Doing:Process customer orders and manage the end-to-end customer experienceEngage with customers via phone, email, and in-person at our trade storeRespond to customer requests, source parts, and follow up on expected time of arrivals (ETAs) for backordersProvide product-based information with full support to build your knowledge and skillsWhat You''ll Bring to the Team:Customer service experience in a trade store/retail environment (desirable)Strong customer service skills with a ''customer first'' approachConfidence and experience with computers and Microsoft Office suiteClear written and verbal communication skillsSelf-motivated, problem solver, and excellent time management skillsA safety-minded attitude, promoting all safety protocols within our branchWhy Our Team Loves Being Part of BlackwoodsTo ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:Use your Team Member Discount Card at Kmart, Bunnings, Target, Officeworks & OnePassEarn up to $2,000 for each successful referral!Access offers from over 300 Wesfarmers partner (for travel, dining, retail etc)Exciting Wesfarmers Share Plans every year.Onsite parking and more!NEXT STEPSIf you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out!As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities. #J-18808-Ljbffr