Job Title

Overview of Position: The Incident Response Manager oversees the response to critical communications incidents, ensuring efficient and effective resolution. They develop and implement incident response plans, coordinate with various teams, and analyze incident data to identify trends and areas for improvement. They also play a role in preventing future recurrence by implementing best practices and maintaining a strong incident management framework. Responsibilities: Work closely with Speedcasts end customer and their operations team to engage all aspects of technical incident response from initiation to conclusion. Assess the nature of the incident and determine the necessary resources within the Speedcast organization to resolve the situation and restore service. Provide updates and reports via the IOT Tracking portal, manage/control Iridium Certus, and perform daily checks and escalations. Coordinate efforts to contain and resolve incidents. Ensure timely communication of incidents to stakeholders. Develop and maintain incident response plans. Facilitate incident debriefs and conduct root cause analysis. Maintain awareness of current threats and vulnerabilities. Collaborate with the customer to continually improve the incident response process. Requirements: Previous experience managing incidents in a critical communications environment. Ability to work in Hobart, AUS for at least 8 months of the year (August - March), with a preference for 1 week per month in Adelaide. Availability outside regular hours during scheduled project/change management events. Strong organizational, tracking, follow-up, and analytical skills. Excellent problem-solving skills and adaptability to changing priorities. Self-motivated and capable of managing multiple projects with minimal supervision. Strong interpersonal and communication skills with customers and senior management. Focus on delivering world-class customer service. ITIL Foundation certification and experience with ServiceNow are preferred. Preferred Qualifications: Technical or business-related bachelors degree or equivalent experience; military experience may suffice. Proven track record in utilizing ITIL methodologies and proficiency in Microsoft Office. Working at Speedcast: At Speedcast, we seek adventurous, innovative individuals motivated by unique challenges. Join a global team responsible for connecting the world, and experience growth in a dynamic industry undergoing transformation. We value teamwork, ingenuity, and the drive to get things done right. Here, you will learn, grow, and make a significant impact every day. Why People Love Working at Speedcast: Global presence and diverse clients and colleagues worldwide. Talented teammates and industry leaders. Opportunities to develop new skills across departments. Flexible work environments to suit your preferences. Career growth through internal promotions. Variety of projects across different industries globally. Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available at: EEOC Poster. Speedcast does not accept unsolicited rsums or phone calls and responds only to qualified applications. #J-18808-Ljbffr