Job Title

The Role Customer Operations Specialist (Phone-Based)Be the voice of confidence for Australian retirees.At Household Capital, our Customer Operations Specialists are the first voice many of our customers hearand the support they rely on throughout their journey with us. This role is all about meaningful conversations: listening with empathy, guiding with clarity, and delivering service that reflects our core valuesempathy, transparency, and agency.Whether its answering a phone enquiry, responding to an email, or following up on a customer application, you''ll be supporting retirees to live well at home by providing assurance, information, and care every step of the way.What youll be doing:Handling inbound and outbound customer calls with warmth and professionalismProviding clear, helpful responses to customer queries across phone and emailEnsuring a seamless and supportive customer experience from start to finishUsing sound judgement and attention to detail to identify and resolve issuesCollaborating with internal teams to improve our processes and serviceWhat were looking for:Strong phone-based customer service and support experienceExcellent communication and interpersonal skillsConfidence using digital systems and multitasking in a fast-paced environmentA proactive approach and the ability to manage competing prioritiesFinancial services experience is a bonusbut not essentialSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceReferrals increase your chances of interviewing at Household Capital by 2xSign in to set job alerts for Customer Operations Specialist roles.Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoSenior Customer Resolutions Officer (Jeep, Alfa Romeo & FIAT)Port Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 weeks agoSouthbank, Victoria, Australia 6 days agoCremorne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoCremorne, Victoria, Australia A$30.00-A$35.00 9 months agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 days agoSenior Manager Customer Service and OperationsMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoCustomer Service Support Staff - MelbourneMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoHawthorn East, Victoria, Australia 6 days agoCustomer Service Specialist, Strategic AccountsMelbourne, Victoria, Australia 1 week agoKeilor East, Victoria, Australia 4 weeks agoHawthorn East, Victoria, Australia 2 weeks agoDandenong, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoSpecialist, Customer Service, Melbourne, AustraliaCollingwood, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoMoorabbin, Victoria, Australia 1 month agoChadstone, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 7 months agoMelbourne, Victoria, Australia 3 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr