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About UsOur people are at the heart of everything we do at EBM. We are committed to our clients and our team, striving to create an environment that promotes our people and our culture. We offer generous benefits, excellent career development opportunities, and community connection.With over 150 team members in various roles, we are dedicated to our clients and team, fostering a supportive environment that values our culture and growth.The OpportunityEBM is currently seeking a proactive Account Manager for our high-performing team based in Kalgoorlie. This role involves managing key client accounts and contributing to success through new business development and existing business retention.Reporting to an experienced Regional Manager, responsibilities include:Maintaining client relationships and providing a superior client experience throughout their policy/claims lifecycleLeading client meetings, including discussions on uninsured risksHandling and directing client inquiries accuratelyRenewal marketing and negotiationClaim settlement negotiationAssisting with new business developmentCoordinating processing instructions for quotations, endorsements, renewals, and cancellationsPreparing for renewals by obtaining claims information and performing other duties as requiredPreparing reports and documentation for clients and insurersProviding general broking and technical support to the Regional Manager and supporting team successAbout You:You bring solid insurance industry experience and seek a unique opportunity to grow and develop. As an enthusiastic team player committed to exceptional client service, you will offer:Qualifications such as Tier 1/2 (required) or a Diploma in Insurance Broking (desirable)A desire for continual improvement and learningMotivation to achieve KPIs impacting client retention, revenue, and satisfactionExperience as a team player eager to take initiative for portfolio growthExcellent organizational skills, attention to detail, and a proactive approachStrong verbal and written communication skills for effective engagement at all levelsPrevious experience in broking and client-facing relationshipsCulture & BenefitsEBM values our team and offers generous benefits, making EBM a great place to work.Health and WellbeingAccess to EBM''s Employee Assistance Program offering anonymous counselingFlexible working arrangements for work-life balanceLeave options such as Me Day, Pet Leave, and purchased leaveFree annual flu vaccinationsBody and Mind Allowance supporting fitness and wellness activitiesSocial & CommunityRecognition through our Values award programOpportunities to participate in charity events and community programsFun events hosted by the EBM Social ClubDiscounts & Other BenefitsSalary Continuance Cover providing financial protection in case of illness or injuryDiscounts on personal insurancesReferral rewards for successful candidate referralsHow to ApplyIf you want to join a values-driven, supportive, and friendly environment, click on the Apply Now button and attach your cover letter and resume.Applicants must have unrestricted working rights in Australia. For more information, please call Tania Rogers at 0472 512 116. #J-18808-Ljbffr