Job Title

The role:We are seeking a Retail Customer Executive to lead, coach, and motivate NABs Retail colleagues across VIC Metro South East. Reporting directly to the Executive of Retail NSW, this role will influence and enhance customer advocacy by modeling NAB behaviors and driving engagement. This is a superb leadership opportunity within our Retail space that significantly impacts the value reaching our customers!The day-to-day will include:Role model customer relationships and influence customer advocacyDeliver Retail performance goalsLead mastery across NSW WEST area of our consistent way of working the Future of RetailDisplay professional performance and foster growth through proactive coaching and broader community engagementGrow the business, including our home lending portfolioEnsure customers and colleagues are protected through excellent risk management and embed a risk and compliance cultureLead year-on-year revenue growth, profitability, and main bank/product penetrationWhat you will bring:Significant leadership experience, ideally in a Leader of Leaders roleProven ability to influence and inspire teams to achieve outcomes, including commercial successExperience leading a customer-focused distribution business in a competitive environmentA passion for customers and a Win Together mindsetAbility to articulate strategies, successes, and learning opportunitiesAmbition, focus, drive, and charismaWillingness and ability to travel across NSW Hills branchesIf you enjoy creating and leading vibrant teams and are inspired to help customers achieve the right outcomes, this senior leadership opportunity is for you!A diverse and inclusive workplaceWe value our people and foster a culture of equity and respect where everyone feels valued and authentic. Our Employee Resource Groups support an inclusive environment that celebrates diverse backgrounds and identities. We are committed to providing an environment where you can work your way.For recruitment details and accessibility, visit NAB Careers. For adjustment requirements, contact nab.careers@nab.com.au.Join NABIf you believe this role is right for you, we would love to hear from you. Please note, screening and interviews may occur before the closing date. Unsolicited agency CVs will not be accepted. #J-18808-Ljbffr