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Company DescriptionOur collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.Job DescriptionWe are seeking a highly organized and experienced Senior Technical Support Officer to join our National IT team based in the Perth CBD office. Reporting to the ANZ Service Delivery Manager, this role will serve as the face of IT in Western Australia for Colliers and will be responsible for delivering excellent customer service to all levels of the WA business in an efficient, personal, and professional manner.Key responsibilities include:Identifying and proactively resolving IT issues, primarily for the Perth, Subiaco, and Albany offices.Providing first and second-level hardware and software support.Adhering to all processes and documenting procedures accordingly.Making recommendations on upgrades and replacements when necessary.Proactively enhancing the IT brand through local delivery of customer-facing technology initiatives.The technologies supported in this role include:ITILWindows 11Intune AdministratorOffice 365 SuiteActive DirectoryServiceNowCitrixSharePointTeamViewerAudio and Visual (conferencing)LAN/WAN/WLANMobile Device ManagementHardware components such as computers and laptopsQualificationsTo succeed in this role, you should have:Tertiary qualifications with demonstrated experience in a sole IT customer support role within a corporate office environment.A minimum of 35 years experience in similar IT support roles.Strong organizational skills to manage a busy and varied workload.Excellent customer/client focus and communication skills.Experience in relocating IT equipment for office moves is advantageous.Proficiency with Microsoft applications and a working knowledge of networks.Experience in building business relationships and servicing senior management.Ability to confidently deliver training or information sessions as required.Additional InformationPlease apply with your CV or contact Kate Dobbie, Associate Director | Careers, at 07 3026 3309 for further information.Note: Applications will only be accepted directly; we do not accept applications via recruitment agencies.#LI-KD1 #J-18808-Ljbffr