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Job Description: Customer Service Representative at PHINIAJoin to apply for the Customer Service Representative role at PHINIA.Responsibilities include:Carrying out sales operations from order to delivery to ensure timely fulfillment and customer satisfaction.Coordinating with stakeholders on order status, deliveries, product availability, and pricing.Facilitating processes between customers and DPSS to meet demands and achieve targets.Supporting internal functions to manage demand fluctuations.Using SAP and other systems for managing sales orders, delivery notes, and invoices.Arranging deliveries with logistics and warehouse teams.Maintaining and analyzing sales forecasts and monthly waterfall reports.Collaborating with the quality team on warranty claims.Building and maintaining excellent customer relationships.Ensuring timely invoicing within billing periods.Performing additional tasks as assigned by the manager.Qualifications and Skills:Bachelor''s degree preferred.Fluent in English (spoken and written); Chinese is a plus.Strong ownership, motivation, and initiative.Excellent communication and interpersonal skills.Proficient in MS Office and SAP systems.Experience in the automotive or related industry is preferred.Additional Information:Seniority level: Entry levelEmployment type: Full-timeIndustry: Motor Vehicle Manufacturing #J-18808-Ljbffr