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OverviewAre you looking for a career with premium benefits and the potential for growth?At IC Solutions, a subsidiary of TKC Holdings Inc., we''ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!We are proud to be a military and veteran friendly employer.About This PositionThe Telecom Technician serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made and any open items.Essential Functions, Duties and ResponsibilitiesProvide Administrative and Technical Support to the JailInteract in a professional manner with customers (inmates and staff) to foster positive relationshipsMaintain hardware and perform repairs on ICS products and services (inmate phones/video visitation systems)Use the software to troubleshoot and provide reports when neededCreate trouble tickets and track repair/equipment requestsPerform routine maintenance and emergency onsite supportMaintenance and Repair: Operating, maintaining, and repairing damaged or malfunctioning telecommunications lines and equipment.Testing: Testing telecommunications lines and devices to ensure proper functionality.Troubleshooting: Identifying and resolving issues with telecommunications systems.Customer Education: Explaining the use and maintenance of equipment to customers.Record Keeping: Maintaining records of repairs, and maintenance activities.What You''ll NeedHigh School Diploma or GED requiredAbility to multi-task and meet deadlinesSelf-motivated, able to work independentlyMS Office Suite proficientSelf-starting, able to self-train on communications-based product lineMust have strong attention to detail and record keeping skillsStrong verbal and written communication skillsStrong problem-solving skillsMust have a positive, can-do, team-oriented attitudeOpen to working in a correctional environmentTelecom Repair Experience PreferredBenefitsIC Solutions offers comprehensive benefits to all regular-full time employees:Medical w/prescription coverageBenefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.DentalVisionBasic Life and Basic Accidental Death and Dismemberment InsuranceVoluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for youIC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.EEO StatementEqual Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.We maintain a drug-free workplace.A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: #J-18808-Ljbffr