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Add expected salary to your profile for insights.In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues for customers over the phone or email. This role will also assist with showroom responsibilities, including demonstrating product trials, offering exceptional face-to-face customer support, and more.Role Title: Customer Service - AdministrationHours: Monday Friday, Full Time PermanentReporting: Branch ManagerEssential Skills & QualificationsPrevious customer service or industry experience preferred, but not essentialAdept at navigating computer systems to manage customer interactions and recordsAbility to analyze situations and think critically to find solutions to customer issuesExcellent verbal and written communication skillsAbility to remain composed in a fast-paced work environment and under pressureDuties & ResponsibilitiesGreet customers, virtually and physically, delivering excellent customer service with a sales-focused approach, encouraging positive and strong rapportMaintain showroom inventory and presentation as requiredCreate purchase orders with relevant clients, prepare quotes, and invoicingResolve customer issues and concerns efficientlyLearn and stay up-to-date with our products and services, using this knowledge to enhance customer experienceDemonstrate product trials with customers in the showroom to enhance customer experienceAssist customers with accurate and timely order placement, tracking, and processingEmployee discounts on Aidacare health equipment products and servicesQuarterly incentive schemeEmployee Assistance Program to support mental wellnessBenefits include discounts for retail, insurance, gym, and moreComprehensive training program to equip you with necessary skills and knowledgeHow to applyPlease submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!About the companyAidacare is one of the leading players in the Healthcare Equipment Industry. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. With 1,300 staff and over 90 locations across all states and territories in Australia, we are dedicated to serving our community.How do your skills match this job?Sign in and update your profile to get insights.Aidacare is one of Australia''s largest Healthcare Equipment and Service providers. Since 1987, our business has been assisting Australians in the Hospital, Residential Aged-Care, Home & Community Care, and Rehabilitation sectors.Aida, the Latin word for "helper," from which the English word "Aid" is derived, and AIDA, a sales acronym for Attention, Interest, Desire & Action, describe our approach to serving customers.Our focus on product quality and ongoing services & support has made Aidacare & Aspire trusted brands throughout Australia. We are present on most Government Healthcare Equipment Contracts and private organizations.16d agoCustomer Service SpecialistsConcentrix Services Pty Ltd13d agoPersonal Assistant - DisabilityStep Up Support Services15d agoWhat can I earn as a Customer Service Administrator? #J-18808-Ljbffr