Job Title

Job DescriptionJob DescriptionJob Summary:The FalconCare Maintenance Representative will provide on location oversight of maintenance being performed on FalconCare covered aircraft. This includes making recommendations with respect to cost effective repair options while ensuring that Dassault Falcon Jet (DFJ) meets its contractual support obligations to these programs. Negotiate with service providers as necessary to resolve any invoicing disputes. Responsible for customer follow-up to ensure timely resolution of any invoicing or coverage disputes and to control associated costsPrincipal Duties:Provide on location oversight of maintenance being performed on FalconCare covered aircraftProvide answers to questions regarding FalconCare, warranty and commercial program coverageRecommend cost effective repair options while ensuring DFJ meets contractual support obligations to programsAssist review and processing of FalconCare and warranty invoicesNegotiate with service providers to resolve invoicing disputesResponsible for customer follow-up to ensure timely resolution of invoicing/coverage disputes and to control associated costsAnalyze expense elements to focus company attention on cost saving areasCoordinate/assist as needed with support personnel (Spares Account Reps, Field Service Reps, Help Desk, and Service Engineering) to ensure proper level of customer supportProvide training to customers and service center personnel on FalconCare and warranty processesNon-Principal Duties:Make recommendations for increased dispatch reliability and cost efficient maintenanceWork with authorized service centers in establishment of new flat rates and periodic review and updating of existing flat rates for scheduled inspections and frequently seen tasksReview in-service aircraft prior to enrollmentOther duties as assigned by managementMinimum Qualifications:FAA A&P license requiredMinimum of five (5) years of hands-on technical experience on corporate aircraft, preferably FalconsMinimum of two (2) years of experience in a customer facing position with proven ability to effectively communicate with customers and address their concernsSolid understanding of business; make sound financial decisions in maintenance, warranty and aircraft repairsAble to handle multiple tasks and coordinate with multiple groups to keep schedules and deadlinesExcellent PC and Microsoft Office skillsSelf-starter who takes initiative and works well with minimal supervisionExcellent verbal and written communication skills with ability to effectively interact with staff/customersAdditional Desired Qualifications:Aviation Management experienceBS degree in Aviation related studiesBasic knowledge of accounting and budgeting principlesWorking Conditions:Office/hangar environmentsOccasional travel for meetings with customers, vendors and Dassault in FranceOccasional travel to various service centers to oversee maintenanceOccasional overtime/weekend work to meet deadlines #J-18808-Ljbffr