Job Title

Drive meaningful impact at Forwood! Join us as a Client & Partner Success CoordinatorAt Forwood, were a global team of passionate, values-driven professionals with a laser focus on fatality prevention.Weve built a world-class, SaaS-based Critical Risk Management System thats transforming how safety is managed across high-risk industries. Our solution is already making a profound difference in some of the worlds largest operations, and were just getting started.Were on the lookout for a detail-oriented and proactive Client & Partner Success Coordinator to join our remote team. This role is central to ensuring our clients and partners experience seamless onboarding and long-term success with Forwood. If you''re organised, a natural communicator, and thrive in a fast-paced, purpose-driven environment, this is your chance to make a real impact.This is more than just a coordinator role, its a launchpad. With clear growth pathways into Client Success Manager or In-Field Engagement roles, youll be joining a team that supports your development from day one.What Youll Be DoingClient Coordination & OnboardingSchedule and organise client meetings, ensuring materials are prepared in advanceMaintain accurate client documentationSupport onboarding activities and workflowsCollaborate with the Client Success team for smooth transitionsMeeting & Project AdministrationManage meeting logistics, agendas, and materialsTake meeting minutes, track actions, and follow upSupport internal communication and alignment across teamsAssist with compiling client success stories and project reportsReporting & Commercial SupportCompile and distribute monthly operational reportsTrack purchase orders, renewals, and contract documentationSupport ad hoc reporting for internal stakeholdersTraining & EnablementDeliver system training to clientsPrepare presentation decks and materials for meetingsHelp ensure clients understand system processes and best practicesTravel & Logistics SupportCoordinate travel logistics for team membersMonitor budgets and expense tracking spreadsheetsWhat Were Looking ForStrong written and verbal communication skillsExcellent organisational and time-management skillsConfident using SaaS platforms, CRM, and project management toolsA team player with a collaborative, proactive mindsetSomeone whos analytical, detail-oriented, and client-focusedKey Indicators of SuccessTimely, high-quality meeting coordination and reportingClear meeting outcomes and actionable follow-upsSmooth client onboarding and ongoing satisfactionAlignment with Forwoods values and contribution to client success goalsWhy Join Us?Youll join a mission-driven company making a real difference in high-risk industries, all while working remotely with a global, supportive, and innovative team. This role is ideal for someone looking to grow their career in client success, with opportunities to move into leadership or more client-facing roles over time. #J-18808-Ljbffr