Job Title

Guest Experience Expert (Service Experience)Join to apply for the Guest Experience Expert (Service Experience) role at The Ritz-Carlton Hotel Company, L.L.C.Guest Experience Expert (Service Experience)2 days ago Be among the first 25 applicantsJoin to apply for the Guest Experience Expert (Service Experience) role at The Ritz-Carlton Hotel Company, L.L.C.Get AI-powered advice on this job and more exclusive features.Additional InformationFull-Time basis or Part-Time basisJob Number25079817Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia, 6000VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementGuest Experience Expert (Service Experience)Beautiful location on the Elizabeth Quay waterfront5 minutes walk from Elizabeth Quay station and close to public transportFree Employee Duty MealsFree breakfast cereal, coffee and tea throughout the dayDiscounts on hotel rooms and food and beverage with Marriott InternationallyDiscounts on retail venues around the locationMarriott Life with the Works Paid Birthday Leave, Sabbatical Leave, and Paid Parental LeaveRecognition and wellbeing programsTraining and Career Development opportunities within an international brandEmployee activities and celebrations throughout the yearAbout The RoleDutiesService ExperienceOperate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines.Answer, record, and process all guest calls, requests, questions, or concerns.Contact appropriate individual or department as necessary to resolve guest call, request, or problem.Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.Skills & ExperienceResponsible Service of Alcohol from Nationally Accredited Training provider (RSA)Im Alert Food Safety Certification (from City of Perth)Experience working in customer service role preferablePassion for customer serviceUnrestricted working rights for AustraliaOnly shortlisted candidates will be contacted to go through our selection process.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the worlds top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at The Ritz-Carlton Hotel Company, L.L.C. by 2xSign in to set job alerts for Customer Service Specialist roles.Perth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 year agoPerth, Western Australia, Australia 2 weeks agoPerth Airport, Western Australia, Australia 1 week agoOsborne Park, Western Australia, Australia 1 day agoPerth, Western Australia, Australia 5 days agoHerdsman, Western Australia, Australia 1 day agoCanning Vale, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 4 weeks agoCommBank Customer Service Branch Network - Central Metro AreaPerth, Western Australia, Australia 5 days agoPerth, Western Australia, Australia 1 month agoPerth, Western Australia, Australia 2 weeks agoBayswater, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 month agoPerth, Western Australia, Australia 1 month agoCanning Vale, Western Australia, Australia 2 days agoPerth, Western Australia, Australia 4 weeks agoMurdoch, Western Australia, Australia 6 days agoPerth, Western Australia, Australia 2 weeks agoBibra Lake, Western Australia, Australia 6 days agoPerth Airport, Western Australia, Australia 6 days agoPerth, Western Australia, Australia 6 days agoInternal Dispute Resolution RepresentativePerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia A$92,817.00-A$98,420.00 1 day agoCustomer Service, Mishandled Baggage (Perth Airport)Perth Airport, Western Australia, Australia 6 days agoNorth Perth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 week agoOsborne Park, Western Australia, Australia 16 hours agoMyaree, Western Australia, Australia 2 days agoForrestfield, Western Australia, Australia 1 day agoWelshpool, Western Australia, Australia 1 day agoBedford, Western Australia, Australia 16 hours agoCanning Vale, Western Australia, Australia 6 days agoPerth, Western Australia, Australia 2 weeks agoBedford, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 2 months agoWere unlocking community knowledge in a new way. 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