Job Title

Our Personal Banking team is dedicated to delivering exceptional digital banking experiences. As part of this dynamic group, you will contribute to shaping market-leading services that cater to our global clientele. We work collaboratively across various disciplines to drive innovation and ensure our solutions meet the highest standards. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. Youll be part of a friendly and supportive team where everyone contributes ideas and drives outcomes. What role will you play? As a Senior Business Analyst, you will be integral to solving complex problems and generating outstanding outcomes for our personal banking clients on both online and mobile banking platforms. You will gather and refine user requirements, collaborate with cross-functional teams, and oversee the development and delivery of high-quality digital solutions. Your focus will be on enhancing digital servicing through the application of artificial intelligence. What you offer Extensive experience with UX best practices, design thinking, and empathy testing, particularly in digital servicing A minimum of 7 years experience in banking and financial services, with a proven ability to develop and document business requirements, user stories, and acceptance criteria Demonstrated experience in collaborating with designers and delivering end-to-end digital solutions for both mobile and desktop platforms Strong interest and experience in utilising artificial intelligence for digital servicing Exceptional attention to detail, analytical and critical thinking skills, and the ability to communicate effectively both in writing and verbally, while managing multiple priorities and deadlines. About Banking and Financial Services Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether thats buying a home, growing a business or investing to manage wealth. Our commitment to diversity, equity and inclusion We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process. #J-18808-Ljbffr