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Roster options:1. Start day - End day, Start time - End time: Tuesday to Saturday, 8:00 AM - 5:00 PM2. Start day - End day, Start time - End time: Tuesday to Saturday, 9:00 AM - 6:00 PMAttractive team benefits, stability, and career pathwaysWork with a team that supports growth and career developmentFull-time permanent opportunity availableWhat We''re LikeAt BIG W, every days a big day. For you, this could be the start of something big. There are over 15,000 of us, in the biggest cities and the tiniest towns. Each of us plays an important role in making a difference for families by providing value, solutions, and care.If you are passionate about designing and delivering great customer and team experiences, want to join a rapidly evolving purpose-led digital retailer with a strong store network, and care about your development and growth, you could be the one we''re looking for.About The RoleThe Digital and Service Leader supports the delivery of digital experience through fulfilment and a seamless checkout process both digitally and in-store.What You''ll DoPlan and implement online order fulfilment strategies: Direct to boot, Layby, and E-laybyDeliver excellent customer service and quick checkouts at the Service Desk and Front End (including Customer Greeter)Manage in-store and online returns in line with policyReview sales and budgets, and plan improvementsHandle escalated faulty returns queriesEngage with your team through change, explaining the reasons behind changesCoordinate with peers to ensure structured processes and routinesWhat You''ll BringWe seek a purpose-led leader who prioritizes care and belonging in decision-making for team, customer, and community. You work with agility and adapt to change during our transformational journey.Use data and insights to drive decisions on team, customer, and performance metricsStrong planning skills and ability to embed structured processesAvailability for flexible roster including evenings and late nights across 7 daysWhat You''ll ExperienceWe value diversity of thought and approach challenges with pragmatism and innovation. Our culture promotes mutual respect, care, curiosity, openness, and proactivity. We support collaboration, learning, and team support.Team discounts across Woolworths Group brands and rewards programsGlobal career opportunities across various disciplinesParental Leave and other leave options like Study Leave and Sports Representation LeaveFlexible work arrangements to support work/life balanceEndless possibilities with Woolworths GroupWe are part of Woolworths Group, with over 200,000 employees working towards our purpose: creating better experiences for customers. We foster innovation, support growth, and aim to make a positive impact. The possibilities are endless.Everyone belongs at Woolworths GroupWe believe diversity, equity, inclusion, and belonging are essential. We aim to create an inclusive workplace where everyone can thrive. Candidates are encouraged to apply and request support if needed during the hiring process.Discover more opportunities with Woolworths Group. #J-18808-Ljbffr