Job Title

Primary Details Time Type: Full time Worker Type: EmployeeLocation- Sydney/ Melbourne/Adelaide/Brisbane/PerthType- Fixed Term Opportunity (6 months)Hybrid work, Happy to talk flexible workingThe OpportunityIn this role, you will review and revise the Elders Insurance Claims Catastrophe Plan, preparing the agency network for potential catastrophes by developing or modifying strategies to maintain customer service levels and quickly restore operations.Your new roleWe are seeking a highly skilled and experienced professional to assess and update the Elders Claims Catastrophe Plan. You will be responsible for reviewing and revising strategies to handle large-scale catastrophe claims, ensuring effective response and efficient claims processing during catastrophic events. This also involves analysing the effectiveness of past catastrophe response efforts and identify areas for improvement.You will:Review and revise the Elders and QBE catastrophe management plan for comprehensive coverage, adaptability, and applicability across industries.Streamline procedures and workflows for efficient claims processing during catastrophes, collaborating with relevant teams and coordinating with QBE stakeholders.Update and refine catastrophe management documentation, including protocols, procedures, and communication strategies, ensuring alignment with organisational goals.Modify training programs for Agencies to ensure preparedness, continuously analysing past responses for improvement and staying informed on industry trends and regulations.Develop reports tracking and analysing Elders claims data related to catastrophic events, assessing financial impact and operational efficiency, and preparing detailed report templates for senior management.Ensure compliance with industry regulations and company policies in catastrophe claim handling, collaborating with QBE teams to address disputes and challenges.About you:To be successful in this role, you will have strong knowledge of insurance claims operations, risk management, and disaster recovery planning, along with the ability to collaborate across departments to provide a seamless experience for customers and agencies. You will have strong analytical, organisational, and problem-solving skills, coupled with excellent communication and interpersonal abilities for coordinating with various internal and external teams.You will be:Detail-oriented with the capability to manage complex projects and have strong decision-making skills with the ability to think strategically.Have proven experience across all classes of insurance claimsExperience in catastrophe claims handling, risk management, disaster preparedness, or catastrophe management.Knowledge and understanding of Elders Insurance Agency network would be a strong advantageKnowledge of regulatory and compliance obligations for claims handling is essentialAbout QBEWe can never really predict whats around the corner, but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.And our people will be at the centre of our success. Were proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.With more than more than 11,000 people working across 27 countries, were big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.We believe this is our moment what if it was yours too?Your career at QBE lets make it happen!BenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:Hybrid Working a mix of working from home and in the office to enhance your work/life balanceOur Thriving at our Best wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice18 weeks gender-equal flexible leave for all new parents, including paid superThe ability to maximise retirement savings through voluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsAdditional leave and support through QBEs Family Domestic Violence First Responder NetworkDiscounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partnersRewards & Recognition We value our employees experience with us and are proud to have been recognised for the following awards:2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsPlatinum employer in the Australian Workplace Equality Index the definitive national benchmark on LGBTIQ+ workplace inclusionRanked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduatesTop 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)Family Friendly Accredited employer since 2021Winner Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 2023Winner Organisational Development category at the Australian HR Institute (AHRI) Awards 2022Apply now!!APPLY NOW and lets make it happen!Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at recruitment@qbe.com Skills:Adaptability, Analytical Thinking, Business Process Analysis, Critical Thinking, Customer Service, Data Analysis, Detail-Oriented, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Report Writing, Risk Management, Standards Compliance, Trend Analysis Application Close Date: 28/05/2025 11:59 PMHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr