Job Title

Crystalbrook Byron is a 5-star resort nestled in 45 acres of magical subtropical rainforest, just 5 minutes from Byron Bay. Our resort offers a rainforest retreat and a luxurious environment that relaxes hearts and reinvigorates minds. Join us in our mission to create sustainable and memorable guest experiences.THE ROLE:Reporting to our Front Office Manager, this role ensures that shifts across the Front Office department run smoothly, efficiently, and continue to provide outstanding guest service. Responsibilities include managing the Front Office Team, overseeing check-in and check-out processes, maintaining accurate administration, and ensuring compliant business management. You will promote the hotel effectively and communicate efficiently with internal and external stakeholders.ABOUT YOU:To succeed, you should demonstrate:A genuine ambition for hotel collaboration with strong leadership skills and experience in elevating service standardsRecent and demonstrable Front Office Management experience in high-end establishmentsStrong IT skills, preferably with Opera PMS experienceRelevant long-term and permanent working rights in AustraliaA high standard of customer service and deliveryA tertiary qualification in Hospitality and/or Hotel ManagementEnergetic and ambitious with a drive for excellenceA people-centric, creative, and respectful approach to developing effective working relationshipsPlease note that we are seeking candidates eligible to work in Australia. We will not provide sponsorship at this time. Applicants on short-term visas must commit for a minimum of 12 months.THE BENEFITS:You will work with exceptional people in a supportive, diverse, and passionate environment. This is a vital position within our team at Crystalbrook Collection. Benefits include:A market-leading 50% F&B discount across all venues$99 room rates and a generous friends and family discountLifestyle benefits including extra leave and earth advocacy daysCommitment to sustainability practicesInternal mobility programs and reward schemesOnline learning, career development, and training plansPersonalized employee support networkRegular service recognition and team eventsCrystalbrook Collection is an award-winning hotel development and management company, showcasing Australia''s newest portfolio of upscale hotels, restaurants, and bars. We own and manage luxury assets worth over AU$1 billion across NSW and QLD, with plans for expansion in Adelaide, Canberra, and internationally. We are committed to diversity and equality and welcome all applicants. #J-18808-Ljbffr