About ASSETLINKEstablished in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.An exciting opportunity has become available for a professional, organised and customer focused Integrated Services Manager to work with one of Assetlinks significant clients. You will be based at the Macarthur Square a major shopping centre located in Campbelltown.You will oversee and manage the operations of the cleaning, security, maintenance and customer service teams and deliver an exceptionally high level of service.Weekend work may be required occasionally.What You Will Be DoingBecome a trusted partner and subject matter expert (SME) for the ClientOversee the management of company operations in cleaning, security, customer service and maintenance for our siteMeet our contractual obligations and delight our customers by exceeding their expectationsProvide exceptional customer serviceParticipate in regular meetings with the Client and Stakeholders to report on performance related KPI''s and operational issuesEnsure compliance with contract requirements and collaborate with all stakeholders.Provide strong leadership, coaching, mentoring and inspiration to your teams to deliver the Assetlink wayIdentify opportunities to provide innovation and value-add for the clientOversee all financials/budget and control the P&LIdentify any problem areas and develop, implement, and monitor appropriate strategies to address these issuesUndertake staff training and ensure leadership and compliance with Occupational Health and Safety requirementsYou Will HaveFacilities management experience and a background within a retail/commercial environmentExperience in managing diverse teams, performance management and employee relations experienceOrganisational and planning abilityWell developed administration skills with exceptional attention to detailDemonstrated Client relationship management experiencePassion and commitment to deliver customer service to the highest standardStrong influencing skills and the capacity to deal with issues proactivelyExcellent communication and presentation skills both written and verbalStrong financial / business acumen and competent computer skillsAbility to work flexible hours to support your team and the clientFamiliar with OHS practices and legislationAbility to work on weekends, with set days to be confirmedWhat We Offer YouReward and recognition incentivesOngoing training and developmentA safe and supportive working environmentCareer developmentA family-oriented cultureThis is an exciting position that represents a unique opportunity to make a difference by establishing an environment which fosters high morale, performance, ethical behaviour and the general well-being of all team members.If you are a highly motivated and enthusiastic individual with a commitment to providing excellent service, a safe environment and would like to be part of our award winning team we would love to hear from you. Please click on Apply and let us have your CV and cover letter.We are only able to consider candidates with full permanent Australian work rights.Assetlinks Diversity CommitmentAssetlink is committed to maintaining, growing, and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA, people with disabilities, women, and other diversity groups.Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity, and encouraging business growth. #J-18808-Ljbffr
Job Title
Integrated Services Manager