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Join or sign in to find your next jobJoin to apply for the Cargo Clerical Staff role at dnata1 week ago Be among the first 25 applicantsJoin to apply for the Cargo Clerical Staff role at dnataGet AI-powered advice on this job and more exclusive features.Melbourne Airport, VICdnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.Does this sound like you? If so read on.Our Melbourne Airport Cargo facility is looking to expand their customer service team. Some of the key responsibilities of the role are (but not limited to):All Customer Service DutiesAnswering and attending to majority telephone enquiries.Monitoring and answering customer service emails.Phoning shipments out to Agents/Consignees/Personal EffectsLiaise with Warehouse re Bond Checks and monitor themTrack & TraceMissing cargo / Found cargo investigationsAssist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.Rotations set upTraining future Customer Service StaffImport Related FunctionsProcessing of customer collectionsULD documentation processingCompletion of UCRSecurity complianceAbility to learn and use Hermes system.Processing of empty ULD returnsAbility to learn and understand ABF & DAFF regulationsPersonal Effect phone outs and ability to relay information for collection.Processing of Interline Trucking requests and adhere to procedures.Compliance to Airline requirementsProcessing of Domestic cargo transfersProcessing of Pharma shipments and documentation complianceExport Related FunctionsAbility to learn and understand security compliance EACEProcessing of export cargo deliveries.Compliance to Airline requirements & documentationULD documentation processingAcceptance of dangerous goodsAcceptance of Pharma shipments & documentation complianceRACA ComplianceData capturing of airwaybills in line with IATA regulationsHermes compliance and understanding.Additional DutiesFront counter customer service (imports)Assisting front counter on busy daysCompleting Import VCT''sProcessing payments of invoices for non-account holdersAnd other duties as requiredSkills, Experience and Licenses:Current VIC Driver''s License;Previous experience in an Operational environment where SOP''s were in place;Intermediate computer skills;Excellent communication skills Verbal and Written;High level of customer service skills;Understands the importance of meeting Service Level Agreements (SLA''s);Excellent team player with a positive/can-do attitude;Works in a Safe Manner at all times;Reliable, trustworthy and has the ability to work independently.Remember if you are passionate to develop your aviation career and becoming a key member of the dnata team at Melbourne Airport this is your chance!Working for dnata at the airport there are a few must haves for you to be successful:You need to have Australian / New Zealand citizenship or Australian Permanent ResidencyYou must be willing to undertake a Pre-employment medical testYou must be willing to undergo an Australian Federal Police Security checkYou will also need for some of the roles a valid drivers licenseBasic Intermediate computer skillsExcellent communication skills Verbal and WrittenHigh level of customer service skillsAvailable to work on a rotating rosterWhat we offer in return:Opportunity to work for a Global companyGreat team environmentExtensive training and supportAfter you have applied, and we believe you would be a potential perfect fit in our business, you will be contacted within 2 weeks of the closing date.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesAirlines and AviationReferrals increase your chances of interviewing at dnata by 2xGet notified about new Cargo Specialist jobs in Melbourne Airport, Victoria, Australia.Gladstone Park, Victoria, Australia 2 weeks agoGladstone Park, Victoria, Australia 1 week agoInternational Freight Export Operations - Sea and AirGladstone Park, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia A$60,000.00-A$80,000.00 2 weeks agoAir Traffic Management Operations SpecialistMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoSouth Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoClient Services Administrator Port MelbournePort Melbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 6 days agoCustomer Service Support Staff - MelbourneMelbourne, Victoria, Australia 3 months agoYarraville, Victoria, Australia 2 days agoCustomer Service Support Staff - MelbourneMelbourne, Victoria, Australia 15 hours agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 month agoHeidelberg, Victoria, Australia 2 weeks agoPort Melbourne, Victoria, Australia 13 hours agoMelbourne, Victoria, Australia 6 hours agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 days agoProject Officer, Office of the Executive DirectorMelbourne, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. 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