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Employment Category: Permanent Full TimeCompany DescriptionOur collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.Job DescriptionWe are looking for a highly organized and experienced Senior Technical Support Officer to join our National IT team based in the Perth CBD office. Reporting into the ANZ - Service Delivery Manager, this role will be the face of IT in Western Australia for Colliers and will be responsible for providing excellent customer service to all levels of the WA business in an efficient, personal and professional manner.Some of the key responsibilities in this role include:Identifying and proactively resolving IT issues, primarily for the Perth, Subiaco and Albany officesProviding first and second level hardware and software supportAdhering to all processes and documenting procedures accordinglyMaking recommendations on upgrades and replacements when necessaryProactively building the IT brand via local delivery of customer facing technology initiativesSome of the key technologiesthat this position will be supporting are:ITILWindows 11Office365 SuitsActive DirectoryServiceNowCitrixSharePointTeamViewerAudio and Visual (conferencing)LAN/WAN/WLANHardware: computer and Laptop hardware componentsQualificationsTo be successful in this role you will have:Tertiary qualifications with demonstrated working experience in a sole IT customer support role within a corporate office environmentA minimum of 3 5 years experience in similar IT support rolesAbility to organize a busy and varied workloadStrong customer/client focus with excellent communication skillsExperience in relocating IT equipment associated with future office moves would be an advantageExperience in working with Microsoft applications and a working knowledge of networksExperience of building business relationships and servicing senior level managementAbility to confidently deliver any information session or training as requiredAdditional InformationPlease apply with your CV or callKate Dobbie- Associate Director| Careers on 07 3026 3309 for more information.Please be advised that applicationswillonly be accepted directly rather than via recruitment agencies. #J-18808-Ljbffr