Job Title

Team Member (Cheque Direction Team)Department: Financial SolutionsEmployment Type: FlexibleLocation: SydneyReporting To: Louise WacannoDescriptionThe Cheque Direction team plays a crucial role in processing cheques for settlement and assisting customers with their cheque-related inquiries. They ensure that all details on the cheque are correct and valid. They serve as the bridge between customers and the business, processing transactions, providing vital information, and resolving any concerns that arise. The role requires accuracy, excellent communication skills, and the ability to keep operations running efficiently.WHAT WILL YOU DO?Ensure accuracy in verifying cheque information and processing transactions.Assist customers with cheque-related inquiries and support requests.Handle financial transactions and calculations efficiently.Address issues such as discrepancies of cheques promptly.Provide settlement information: Ensure customers receive accurate details.Resolve customer issues: Address concerns efficiently and escalate when necessary.Maintain accurate records and manage multiple tasks simultaneously.Meet performance targets: Achieve service level agreements with our bank clients.Work collaboratively with others.Deliver results and meet customer expectations.Adapt and respond to change.Be open to learning new skills outside your home team.WHAT DO YOU NEED TO BE CONSIDERED?Attention to detail: Ensure accuracy in reservations and contracts.Numeracy skills: Handle financial transactions and calculations efficiently.Problem-solving abilities: Address issues such as discrepancies of cheques promptly.Communication: Communicate clearly and professionally with customers and vendors.Organization: Manage multiple bookings and schedules efficiently.Technical proficiency: Proficient with Microsoft Office.WHY WORK FOR US?At Dye & Durham, we strive to be visionaries! As a leader in our field, we ensure our employees are prepared for the next challenge by offering a range of learning and career opportunities through mobility and development. This role could be the stepping stone to your career!Interested to learn more? Hit the apply button and a member of our talent team will be in touch. #J-18808-Ljbffr