Job Title

Job Opportunity: Customer Service ConsultantWe have an exciting opportunity available for Customer Service Consultants to join our team in Kewdale on a permanent full-time basis. We will provide full training, so if you are looking to start your career in sales and customer service, then look no further!We require the successful candidate to be based in Perth, Western Australia, as this role will be based out of our office in Kewdale.In this role, you will be an important member of the Customer Service team, reporting directly to the Customer Service Manager, providing phone and email customer service, sales, and support.The core responsibilities include:Receiving inbound calls and email inquiries from Commercial and Residential customersProactively making outbound calls to existing customers to promote our products and servicesResolving customer queries quickly and accuratelyScheduling services for residential customersConverting inquiries into sales opportunitiesLiaising with colleaguesMeeting KPI targetsMaintaining customer records and ensuring database accuracy and complianceThe ideal candidate must possess:Experience in customer service or call centre environments (preferred)Must be based in Kewdale, as this is an office-based rolePrevious experience in phone sales and inquiry conversionExcellent verbal and electronic communication skillsAbility to work calmly under pressure and multitaskProven problem-solving skillsTeamwork and collaboration skillsProfessional, reliable, and punctualAvailability to work Monday to Friday from the officePerks and benefits:Strong work-life balance cultureEmployee Assistance Program (EAP)Discounted Pest ServicesEmployee Referral ProgramBonuses and cash incentive programsAbout the companyAt Rentokil Initial, we are proud to be a global leader in pest, hygiene, and indoor plant care. Our people are our strength. We are a friendly, supportive team driven by a passion to protect people, enhance lives, and preserve our planet.We operate across various sectors including washrooms, aged care, office plantscaping, and education, committed to making a positive impact on our customers and communities.In Australia, our brands include Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs over 56,000 people worldwide, supporting more than 5 million customers.Employee testimonials #J-18808-Ljbffr