Job Title

Join to apply for the Guest Service Agent role at Novotel Hotels 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Company Description Were on the lookout for an enthusiastic and guest-focused individual to join us as a Guest Service Agent at Novotel Sunshine Coast Resort & Sunshine Coast Convention Centre. If you take pride in delivering memorable experiences, bring a positive, energetic approach to your work, and are committed to making guests feel genuinely welcomed and valued, this is an excellent opportunity to make a meaningful impact. Our resort is a true coastal escape, featuring over 370 beautifully appointed rooms, a sparkling pool, a vibrant lagoon perfect for water adventures, and exceptional dining experiences. Were also home to the Sunshine Coasts largest convention centre, with the capacity to host up to 1,500 guestsmaking us a key player in both leisure and events. As part of the globally renowned Accor Group, were committed to delivering service that exceeds expectations. This is your chance to grow your hospitality career with a supportive team, be part of a leading international brand, and help shape unforgettable guest experiences in one of Queenslands most iconic destinations. Job Description As a Guest Service Agent, you will be the first point of connection for our guests and play a key role in shaping their overall experience. From arrival to departure, your professional, friendly manner and attention to detail will help ensure each stay is seamless and memorable. Youll work collaboratively with all departments, respond to guest needs with efficiency, and consistently go above and beyond to exceed expectations. Key Responsibilities Ensure smooth and efficient check-in and check-out processes, always prioritising guest satisfaction Promote and support Accors loyalty program by encouraging sign-ups and highlighting member benefits Contribute to occupancy and revenue targets through effective upselling and cross-selling Handle guest enquiries and incoming calls with professionalism and care Deliver warm, personalised service that creates lasting positive impressions Qualifications What Were Looking For: Previous experience in a hotel front office or customer-facing hospitality role Confident using Microsoft Office; familiarity with Opera Cloud is highly regarded A strong guest-focused mindset with great attention to detail Self-motivated and proactive, with the ability to thrive in a dynamic, fast-paced environment Excellent communication skills, both written and verbal Flexibility to work a rotating roster, including weekends and public holidays Additional Information Why work for Accor? Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries. The career development opportunities are endless. Benefits Your Way Immediate access to global accommodation and F&B discounts #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training. Recognition of service anniversaries and Accor Tenure Milestones. Our Commitment to Diversity & Inclusion We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment during the recruitment process, please let us know. Job Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Hospitality Referrals can double your chances of interviewing at Novotel Hotels. Set Job Alerts Sign in to set job alerts for Guest Service Representative roles. Locations & Recent Postings Sunshine Coast, Queensland, Australia - 1 day ago Sunshine Coast, Queensland, Australia - 2 weeks ago Maroochydore, Queensland, Australia - 1 day ago Additional recent postings across Queensland. #J-18808-Ljbffr