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2 days ago Be among the first 25 applicantsTalentpath Recruitment provided pay rangeThis range is provided by Talentpath Recruitment. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$80,000.00/yr - A$105,000.00/yrDirect message the job poster from Talentpath RecruitmentNational Recruitment Partner Sales, Marketing + CX | Passion for Customer Experience | Contact Centre ExpertAre you an expert in motor claims and recoveries with a natural ability to lead, support and guide a team? This is your opportunity to join an industry-leading fleet insurer; a values-led business delivering premium insurance solutions to niche industries. As the Recoveries Specialist Lead, you''ll manage your own complex portfolio while also stepping up as a trusted leader, driving best practice and contributing to a high-performing culture.Whats in it for youCompetitive salary, based on your industry experienceGenerous performance-based incentives with annual salary reviewsEmployee discount portal at retailers such as JB Hi-Fi, Coles, Woolworths and moreIncredible central location, right above Fortitude Valley Train StationLots of celebratory activities such as EOFY, Christmas, Melbourne Cup and moreA permanent full-time role within a highly regarded and growing specialist motor insurance businessThe opportunity to step into a trusted senior position while still remaining hands-on with complex recoveries and claims workA small, close-knit and collaborative team environment where your expertise and consistency will be valuedAbout the roleAs the Recoveries Specialist Lead, you will play a dual role: managing a portfolio of complex motor vehicle claims while also supporting the wider team in fostering a high-performing, compliant and values-driven team.Full-time position Monday to Friday, 8:30AM 5:00PMOffice location could not be better for public transport located right above the bustling Fortitude Valley Train Station (please note this role is in-office, no work-from-home)Manage end-to-end recoveries and claims for large fleet and hire vehicle customers, including liability determinations, supplier management, customer/broker liaison and settlement negotiationsAct as an escalation point for the wider team, guiding resolution of complex or high-risk matters within your delegated authorityCoach, mentor and provide ongoing support and guidance to team members, both informally and through structured developmentSupport the wider claims and recoveries team in complaint resolution, client meetings and continuous improvement initiativesEnsure compliance with all relevant legislation and internal frameworks, and contribute to system and process improvement initiativesAbout youYoure a dependable, technically skilled claims and recoveries professional who thrives on structure, accuracy and getting the job done right the first time. You take pride in your work, approach tasks with rigour and lead by example. Youll likely describe yourself as someone who:Has a minimum of 23 years of experience in motor insurance recoveries and claims, with a strong understanding of third-party and liability processesHas previous experience in a leadership, go-to or mentoring role, where youve coached others and provided expert guidance with clarity and careIs highly task-focused, taking satisfaction in seeing things through from start to finish with a keen attention to detailAdheres strictly to established procedures and compliance frameworks, understanding the importance of operating within regulatory and internal guidelinesIs analytical and methodical in decision-making, gathering relevant information and assessing all angles before acting; particularly in high-stakes or technical situationsCommunicates with emotional intelligence, showing respect, sincerity and professionalism in all interactions, youre not one for showmanship; you lead quietly but effectivelyExhibits calm confidence, particularly in complex or escalated claim scenarios; youre comfortable making informed decisions in your area of expertise and backing them up with logic and experienceHas strong follow-through, consistently delivering on whats been delegated to you and never letting a task fall through the cracksThrives in a structured, stable environment where you can focus on doing meaningful, high-quality work in collaboration with a team that values integrity and excellenceWho are we, and what''s next?We''re Talentpath - nice to meet you. We''re lucky to partner with companies to help them fuel the potential of their business through the addition of talented people. We''d love to see you apply directly to this ad so we can get the ball rolling, as our client will be interviewing as soon as possible. Alternatively, if you''re looking for a career convo to explore your options, we''d love the opportunity to help. For a Zoom, a coffee or just to say hi, you can find me on the details below:We encourage you to apply for this role even if you don''t tick all the boxes. Recent research shows that people from disadvantaged and/or underrepresented backgrounds are more likely to scroll past a job if they don''t have every single requirement - let''s change that. We recognise that people are more than just their CVs and take pride in being inclusive and diverse in our recruiting process. 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