Job Title

Customer Service and Administration OfficerBusiness Services - Commercial & Financial Services | Administration/Support/ServiceFixed Term Full-Time opportunity available until Feb 2026 (9 day fortnight)Certificate IV in Business or similar relevant qualificationLGO 2 ($64,201 - $69,909 per annum + superannuation) based on skills, qualifications, and experienceWhy Choose UsTownsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle.Our organisation provides and maintains close to $9 billion worth of community assets including water and wastewater networks and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues, and more.We contribute to an active lifestyle for our residents and visitors through events, recreational facilities, protecting the natural environment and heritage, while creating a healthy city.We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable, and innovative city.Councils vision is for Townsville to be a connected, lifestyle-driven, and innovation-focused city while continuing to deliver service excellence and be led by our community to create an exciting today and future.Our Vision: A globally connected community driven by lifestyle and nature.Our Purpose: Grow TownsvilleOur Values: Safety, Excellence, Respect, Value, EnjoymentAbout the RoleThis position is responsible for database administration in the property and rating system to ensure the Revenue Section produces accurate and timely rates notices, including half-yearly and supplementary notices, in collaboration with Council to support our purpose of Growing Townsville and delivering the Corporate Plan in consultation with the community.Candidates must have the ability to confidently understand and apply knowledge of Councils financial policies, rating structures, Local Government regulations, and established procedures for database administration.About YouOur ideal applicant will have:Experience in a Local Government or Utilities billing services industry is highly regarded.A strong understanding of teamwork and the ability to work collaboratively to meet operational and customer service standards.Ability to interpret client needs and apply relevant policies, legislation, and guidelines appropriately.High standards of written and verbal communication skills, with the ability to produce accurate reports and correspondence.Intermediate skills in Microsoft Office (Word, Excel, Outlook, PowerPoint) and knowledge of billing databases and record management programs.How to ApplyApplications should be submitted via the ''Apply'' button, including a cover letter (max 2 pages) outlining how your skills, qualifications, and experience enable success in this role. Please attach your resume and copies of relevant licenses and qualifications.For further information, review the Position Description.Closing Date: 11:45 pm, 21st May 2025What We Offer17.5% annual leave loadingUp to 5 weeks annual leaveUp to 3 weeks Personal/Carers Leave14 weeks paid Parental LeaveDomestic and Family Violence LeaveUp to 13.5% Superannuation employer contribution for contributing membersSalary Sacrifice opportunitiesLearning and Development opportunitiesFitness Passport program with discounted gym, pool, and yoga membershipsEmployee Loyalty Program with discounts at local businessesEmployee Assistance Program*The Council contribution to superannuation for contributing employees shall be 13.5% of earnings, subject to a minimum employee contribution of 6%.We are committed to a safe, inclusive workplace where diversity is valued. Applications from Aboriginal and Torres Strait Islander peoples, people of diverse gender identities, cultural backgrounds, disabilities, and veterans are encouraged.Successful candidates will undergo drug and alcohol testing. Townsville City Council maintains a zero-tolerance policy on drugs and alcohol in the workplace.For adjustments or accessibility requirements during recruitment, contact hr_recruitment@townsville.qld.gov.au or call 07 4727 9004 for a confidential discussion. #J-18808-Ljbffr