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Job no: 943233Work type: Permanent / Full timeLocation: ChadstoneBe part of the Myer Chadstone leadership team as the Customer Service Manager.Be the driving force behind our customer service excellence by inspiring and leading teams to deliver superior customer service and achieve profitable results across various departments. Champion the Myer strategy, manage daily department activities and provide ongoing support, coaching and leadership for your teams.Reporting to the Assistant Store Manager and working collaboratively with the leadership team, this pivotal role offers excellent opportunities to advance your Retail Management career path.Join the leadership team at Myer ChadstoneShowcase your customer service excellenceOpportunities for succession planning and career developmentAbout The Role:Manage the daily activities of your departments and team, driving customer satisfaction and financial performanceOptimise team productivity by leveraging workforce management and further developing team member skillsDrive a high performance, customer focused culture through role modelling, communication, feedback and recognitionMaximise the teams customer service focus by effective management and delegation of tasks to minimise operational activitiesLead, empower and inspire your team with a consistent focus on developing the next generation of Myer leadersMaximise your time spent within your departments to lead and manage your teams and gain customer insightsAbout You:Previous experience as a Retail Manager, Area Manager or similar, ideally within Fashion/Retail environmentPeople leadership skills with a ''hands-on'' approach are essentialDemonstrated ability to lead teams, achieve targets and monitor KPI''sExperience in performance management and getting the best from your teams will be highly regardedCustomer focussed with superior customer service skillsStrong retail, financial and business acumenExcellent time management skills with the ability to prioritise and achieve within timelinesBenefits to you:Become a leader within one of Australias most-loved department storesCareer development and progression opportunities, local and nationalExciting Team Member discounts and exclusive offersAccess to volunteer, parental and lifestyle leaveService Recognition, Inspirational People Awards, and more!Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, youre encouraged to be yourself, share your ideas and are entrusted to deliver your very best.Here, youre not only an employee. Youre a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, were all about making your work life meaningful. We want you to experience lifes special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.Wherever you are and wherever youre going, well meet you there and get you to your destination. With your enthusiasm and our support, were fully committed to helping you thrive and flourish. The future lies in your hands.Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.Applications close: 29 May 2025 Tasmania Standard Time #J-18808-Ljbffr