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Join to apply for the Customer Service Officer - Robina role at BOQ Group 3 days ago Be among the first 25 applicants About The Role Do you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers? Join our dynamic team and unlock amazing career development in the banking industry! As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service, identifying and supporting customers in exploring their financial needs. You will undertake transaction activities, educate customers on digital banking solutions, and conduct needs-based conversations to generate opportunities in personal banking and lending. About You Exceptional communication and relationship building skills are essential. We''re looking for career-minded individuals with a genuine interest in banking. If you are a team player with a proactive attitude and a commitment to exceeding customer expectations, we want to hear from you! Previous banking experience is preferred but not required. About Us BOQ Group is a unique group of challenger brands with a purpose to provide a genuine alternative to Australian financial services. Our brands include Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, and BOQ Specialist, each serving different customer segments but sharing a common goal to build social capital through banking. We foster an inclusive workplace that values diversity and creates new possibilities. Recognized as an Employer of Choice for Gender Equality by WGEA and committed to reconciliation and inclusivity initiatives. Our Benefits Enjoy a range of benefits including flexible working arrangements, discounted financial products, salary sacrificing, paid parental leave, additional annual leave options, private health insurance discounts, an Employee Assistance Program, and access to employee network groups including Pride in Diversity membership. How To Apply Follow the links or apply via our Careers Page. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate diversity and are committed to an inclusive workforce. Background screening is required for successful applicants. Referral Program This role is eligible for our Referral Bonus Program. To refer a friend, follow the steps provided in the original description. Additional Information Seniority level: Entry level Employment type: Full-time Job function: Customer Service Industries: Banking, Retail, and Consumer Services #J-18808-Ljbffr