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Press Tab to Move to Skip to Content LinkLocation: MELBOURNE, AU SYDNEY, AU, 2000 MELBOURNE, AU, 3006 SYDNEY, AU, 2000 MELBOURNE, AUCompany: Lumen TechnologiesAbout LumenLumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and company from the people up committed to teamwork, trust and transparency. People power progress.Were looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleThe Customer Success Consultant is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.The Main ResponsibilitiesConstruct and implement customer success plans, driving customer value realizationManage customer metrics , including usage data, health indicators, and renewal dates in alignment with objectivesEvaluate product and portal adoption maturity level and address roadblocks leveraging digital marketing slicks, adoption articles and other templatesBuild value-based relationships with customers to optimize CS plays while leveraging self-serviceShare thought leadership with customers based on needs resulting in strengthened customer trustIdentify and qualifyopportunities for expansion,partnering closely with salesImplement revenue management practices driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growthManage risks to customers success , identify root causes, define and activate solutions,and deploy cross-functional support to resolveOnboard new customers and partner with sales, delivery & support to ensure successful deployment of solutions and services including bill reviews and auditsDefine and execute renewal methodology aligned with customer priorities to positively impact profit marginsWhat We Look For in a CandidateExperience: 5+ years customer success or account management experienceEducation Level: Bachelor''s Degree or equivalent work experienceExperience working with large and medium enterprise customersExcellent communication and interpersonal skills with ability to build strategic relationships within customer accountsAbility to work closely with the customer and effectively negotiate directly with the customer and internally on their behalfStrong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategiesExperience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sectorEffective and confident decision making based on business and financial principlesWorking knowledge of MS Office suiteCompensationWhat to Expect NextRequisition #: 338071If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.Job Segment: Marketing Consultant, Product Marketing, Consulting, Revenue Management, Marketing, Customer Service, Service, Finance #J-18808-Ljbffr