Job Title

Customer Support Officer - Port MacquarieBe among the first 25 applicants - 1 week agoHelp provide the latest best practice services for anyone who needs itGain skills with Australias largest provider of government-funded hearing carePermanent, full-time positionWorking at Port Macquarie location (onsite position)Want to improve the lives of Australians, no matter who they are? Join us and build a career and future youll be proud of.It matters more at Hearing AustraliaHearing Australia is a trusted leader in our field. Working across the country, we support and empower people through hearing health when and where they need it.Your opportunityAs a Customer Support Officer, youll support and empower clients of all backgrounds. Working side by side with dedicated professionals, youll enjoy helping children and adults who need us. Your responsibilities include:Managing outbound service calls and handling inbound inquiriesExtensive liaising with clients, many of whom are elderly and from multicultural, Aboriginal, and Torres Strait Islander backgroundsWorking daily with a computerized client database and electronic appointment booking systemPerforming various administration tasks such as data entry and records managementWhat youll bringWe believe the successful candidate will thrive in a client-centered environment, providing exceptional and friendly service while managing complex medical administration. You will bring:Excellent communication skills and the ability to develop strong relationships with clients and the publicA passion for delivering exceptional customer servicePrevious experience in sales, customer service, or a call center (preferred but not essential)Experience with office administration tasks and enthusiasm to learn moreAbility to work independently and demonstrate initiativeConfidence in using computers and learning new applicationsWhat matters most? Your drive to help anyone and everyone in need. Your role is a real responsibility and an opportunity to make a positive impact on lives across the country.Why Hearing Australia?Theres much to love about working with us. Our people highlight three key aspects:Our mission to deliver the best hearing solutions for anyone, anytime, anywhereThe diverse range of clients we support and empowerOur commitment to learning, improving, and creating a thriving organizationWhat does that mean for you?As a Customer Support Officer, your work helps children and adults in need. One of our dedicated officers, Ebonie, shares why she works with us:I think care is why most of us come to work. Its knowing we can do our part to make life a little easier for our clients.Benefits include:Additional 2 rostered days off each month for full-time staffAttractive salary package with a 15.4% superannuation contributionPaid parental leaveEmployee benefits such as salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, and retail discountsJoin us in creating the gold standard of hearing careWe require the successful candidate to consent to a Police Check (paid by us), hold a current drivers license, and have the right to work in Australia.Hearing Australia is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We encourage Aboriginal and Torres Strait Islander peoples and bilingual applicants to apply. We are dedicated to a barrier-free recruitment process and work environment; please let us know if you need accommodations.Additional InformationSeniority level: Entry levelEmployment type: Full-timeJob function: Information TechnologyIndustries: Wellness and Fitness Services, Hospitals and Health Care #J-18808-Ljbffr