Job Title

Join to apply for the Senior Business Analyst role at Powerdata Group Consulting. Location: Canberra, ACT (Hybrid minimum 5 days on site per fortnight) Start Date: Tuesday, 1 July 2025 Initial Contract: Until 30 June 2026 Extension Term: 12 months (up to 2 extensions) Clearance: Must be able to obtain Negative Vetting Level 1 (NV1) Working Hours: Up to 40 hours/week Remote Work Note: Any remote costs (travel, accommodation, equipment) are the contractors responsibility. Successful applicant must work at least 5 of 10 days on site. Flexible arrangements considered per operational needs and guidelines. Key Responsibilities Process & Procedure Improvement: Review, improve, and integrate business operations and ITSM processes. Align practices with departmental policies and enterprise ICT standards. Documentation & Knowledge Management: Update and maintain accurate process documentation. Use Content Manager (TRIM) and ServiceNow ITSM for knowledge management. Stakeholder Engagement: Consult with executives and technical staff on change implementation. Organize and facilitate meetings/workshops to co-design process improvements. Change Implementation Support: Support the department through change initiatives across systems and operations. Manage competing priorities and multiple tasks efficiently. Deliverables: Business operations workflows. Functional specifications (as requested). Status reporting throughout the contract. Knowledge Transfer: Ensure documentation and processes are handed over in accordance with recordkeeping policies. Transfer skills to departmental staff as part of ongoing capability uplift. Ideal Candidate Profile Strong business analysis experience within federal government or secure environments. Proficient in ServiceNow ITSM, Content Manager (TRIM), and ICT governance frameworks. Confident facilitating workshops and engaging stakeholders at all levels. Able to obtain and maintain NV1 clearance. Familiar with Australian government processes, records management, and ITSM frameworks. Requirements - Essential Criteria Experience in consultancy level 5 roles, understanding client requirements, data collection, analysis, and problem resolution. Expertise in business situation analysis level 5, managing complex and ambiguous situations, engaging stakeholders, and defining standards. Proven experience as a Senior Business Analyst. Excellent communication skills, both verbal and written, for explaining complex ICT concepts. Strong knowledge of full requirement analysis for processes. Desirable Criteria Experience with methods and tools level 4, supporting adoption and adherence. Stakeholder relationship management level 5, developing engagement strategies. Experience working in large government organizations. Ability to work collaboratively within a team environment. Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Research, Analyst, and IT Industries: IT Services and Consulting #J-18808-Ljbffr