Job Title

Add expected salary to your profile for insightsCustomer focused leadership opportunity with a highly successful Managed Services team based in Adelaide. Flexible work options available.Customer focused leadership opportunityVoted HRDs Employer of Choice since 2016Government + commercial clientsThe Role:You will be ultimately responsible for the relationship management of a portfolio of customers including the complete post-sales lifecycle. As a Service Delivery Manager, you will be the primary advocate for customer(s), guiding them along a path to success while building strong relationships and becoming a trusted advisor to the excellent Data#3 team.As part of the Managed Service team the incumbent will be expected to:Develop relationships with C level executives to establish a trusted/strategic advisory relationship with our clients.Accountable for driving client satisfaction, managing client relationships, and maintaining and ensuring the delivery of services in accordance with Service Levels.Drive improvements within the service improvement framework, working closely with internal and external stakeholders to implement actions and monitor service performance.Monitor customer profitability and manage revenue leakage.Conduct workshops and proactively suggest solutions to common customer challenges.Advocate for customer needs and escalate issues inter-departmentally.Proactively identify and resolve issues with the Support Team that could affect customer satisfaction or retention.Provide customer feedback to the Solution Development teams regarding current offerings and future needs.Collaborate with the Marketing Team to create or refine onboarding materials and case studies.Contribute to proposals and tenders.The following skills and experiences are essential for this role:Minimum of 5 years experience in customer-facing Service Delivery Management, Technical Account Management.Experience working with enterprise government, commercial customers, and C level executives.Ability to communicate complex technology-related business issues to audiences with varying technical expertise.Ability to produce high-quality reports and data trend analysis.Experience in growing (farming) business with customers.Proven influencing skills and relationship-building at all levels.Proactive team player with innovative ideas to foster customer loyalty.Exceptional communication skillsverbal, written, presentation, interpersonal.Strong financial management skills.ITIL Foundation v2 and v3 or expert certification.Desirable when considering applicants:Experience in IaaS, PaaS, SaaS, Enterprise Architecture, and Modelling.Who is Data#3?Listed in 1997, Data#3 is an ASX200 listed company with gross sales of $2.8 billion in 2024, headquartered in Brisbane with over 1,400 employees across 12 locations in Australia and Fiji.Voted HRD''s Employer of Choice for 10 years and named one of Australias Best Workplaces in Technology by Great Place To Work in 2024. Our culture is built on five core values: Honesty, Excellence, Agility, Respect, and Teamwork (HEART). These values guide our internal and external interactions.Please note that as part of the recruitment process, Data#3 will conduct reference checks, verify your right to work in Australia, and may require background and police checks for security clearance.Reference: KISH112875How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Information Technology Services 1,001-5,000 employeesData#3 Limited is an ASX200 company focused on helping customers harness the power of people and technology for a better future.Built on over 45 years of experience and leading vendor technologies, Data#3 continuously evolves its solutions and services to enable customer success. We leverage cloud, modern workplace, security, data & analytics, and connectivity solutions, along with consulting, project, resourcing, and managed services to deliver the digital future.To help fast track investigation, please include any relevant details prompting you to report this job ad as fraudulent, misleading, or discriminatory.What can I earn as a Service Delivery Manager? #J-18808-Ljbffr