Job Title

As a Lead HubSpot Consultant (Delivery Lead Track) at Anicca Digital, you will play a pivotal role in designing, optimising and implementing CRM solutions for our diverse client base spanning industries such as financial services, healthcare, and beyond. You will work closely with customers to map and design their HubSpot solutions across all HubSpot hubs leveraging best practices to maximise business value. You will plan and manage implementation projects to deliver timely outcomes meeting or exceeding customer expectations.Additionally, you will be the driving force inside the Delivery team, operationalising best practices, coaching Delivery team members and driving the team to higher efficiency and scale.We''re one of the fastest HubSpot implementation partners to achieve Platinum and Diamond in the APAC region. You will get an opportunity to take more ownership in a rapidly growing company and implement new processes and scalable HubSpot delivery practices that will support our rapid growth.We are based in Sydney and offer a fully remote way of working.About the jobAs a Lead HubSpot Consultant (Delivery Lead Track) at Anicca Digital, you will play a pivotal role in designing, optimising and implementing CRM solutions for our diverse client base spanning industries such as financial services, healthcare, and beyond. You will work closely with customers to map and design their HubSpot solutions across all HubSpot hubs leveraging best practices to maximise business value. You will plan and manage implementation projects to deliver timely outcomes meeting or exceeding customer expectations.Additionally, you will be the driving force inside the Delivery team, operationalising best practices, coaching Delivery team members and driving the team to higher efficiency and scale.We''re one of the fastest HubSpot implementation partners to achieve Platinum and Diamond in the APAC region. You will get an opportunity to take more ownership in a rapidly growing company and implement new processes and scalable HubSpot delivery practices that will support our rapid growth.We are based in Sydney and offer a fully remote way of working.The roleThe intention for this role is to start with a full focus on Client Delivery responsibilities and transition into a 50/50 player-coach role, based on demonstrated leadership and evolving business needs.Client Delivery (100% initially, transitions to 50% as your leadership within the team establishes)You will collaborate extensively with our CTO through pairing, solution design discussions, and direct contributions to projects. Your responsibilities will include:Collaborate with clients to understand their business needs and objectives, and design HubSpot CRM solutions to meet those requirements;Create detailed process and workflow maps, data flow diagrams (including integration diagrams), as well as other requirements documents (e.g. reporting requirements) for the Build Lead and Technicians to implement;Work closely with our Implementation team to help them understand customer requirements and drive high quality of builds by sharing feedback;Work with the developer on advanced use cases (custom-coded workflows, APIs);Create HubSpot implementation Project Plans using our existing templates in GSheets and ClickUp (or suggesting best practices based on your experience);Develop and deliver customised training programs for power users, equipping them with the knowledge and skills to manage HubSpot effectively;Conduct hands-on training sessions for frontline users, focusing on essential HubSpot tools and best practices to enhance their daily operations;Manage client relationships during the project delivery and proactively identify opportunities for upsell;Stay up-to-date with the latest HubSpot features, updates, and industry trends to ensure clients benefit from the most current solutions.Team Leadership (transitions to 50%)Provide coaching, mentoring, and 1:1s for CRM Specialists and Build Leads.Review and improve CRM Specialist output (e.g. scoping documents, training agendas, client comms).Drive delivery best practices by implementing standardized templates, reusable playbooks, and scalable frameworks.Act as an escalation point for complex delivery challenges both technical and client-facing.Lead internal delivery retros, drive team improvement themes, and manage performance dashboards. Inspire a culture of learning, ownership, and continuous improvement within the delivery team.Collaborate with the CTO to allocate work, manage capacity, and optimize project flow using ClickUp.What will the first 30-90 days look like30 days- Get settled into your new role and company, become familiar with our delivery approach by shadowing live projects; hit the ground running by taking on your first projects, running your first process mapping and solution design sessions as well as your first training.60 days- Fully ramp as a HubSpot Consultant and CRM Specialist owning ~5 mid and high complexity HubSpot implementations. Identify and successfully implement immediate opportunities to improve teams efficiency (via reusable templates, process improvements, automation, etc.).90-120+ days- You''d now be hitting maximum business impact via individual contribution and through mentoring, coaching and upskilling of new hires and our delivery team. You will be demonstrating strong ownership of teams outcomes and will be stepping into the Lead role with a 50/50 split between running your own projects and leading the team.How success will be measuredClient DeliveryYour success will be measured by speed and quality (based on customer feedback and satisfaction) of delivered complex CRM implementation projects as well as the effort reduction in ongoing delivery work via improved processes and reusable templates.Team LeadershipCRM Specialists consistently deliver to a high standard with reduced need for escalation.Delivery documentation and training plans are standardized and streamlined.Complex projects are handled proactively and deliver high client satisfaction.Team morale is high and staff feel supported, guided, and challenged.Reusable components (process maps, builds, training videos) are actively used across the team.What we are looking forWe''re looking for a HubSpot Consultant with 3+ years of experience designing and building HubSpot solutions, as well as leading complex HubSpot implementations involving multiple stakeholders, integrations, or custom automation. You have excellent client communication and presentation skills, with the ability to convey complex information in a clear and concise manner. You are a natural leader, ready to step up into a role where you will combine your excellence as an individual contributor with team leadership. You enjoy delivering business impact via technical solutions and are interested in taking more ownership in a rapidly growing company.In-depth knowledge of HubSpot hubs demonstrated via up-to-date certifications or past experience is desirable. Any past experience leading and growing delivery teams is a plus. Experience with Supered, ClickUp, or similar systems is a strong advantage.Seniority levelSeniority level Mid-Senior levelEmployment typeEmployment type Full-timeJob functionJob function Consulting, Information Technology, and SalesIndustries Business Consulting and ServicesReferrals increase your chances of interviewing at AniccaDigital.io by 2xGet notified about new Consultant Team Lead jobs inAustralia .Senior Consultant | Strategy & Business DesignMelbourne, Victoria, Australia 4 days agoConsultant/Senior Consultant | Product Lifecycle Management (PLM)Perth, Western Australia, Australia 1 week agoConsultant/Senior Consultant | Product Lifecycle Management (PLM)Consultant/Senior Consultant | Product Lifecycle Management (PLM)Melbourne, Victoria, Australia 1 week agoConsultant/Senior Consultant | Product Lifecycle Management (PLM)Adelaide, South Australia, Australia 1 week agoConsultant/Senior Consultant | Product Lifecycle Management (PLM)Brisbane, Queensland, Australia 1 week agoConsultant/Senior Consultant | Product Lifecycle Management (PLM)Canberra, Australian Capital Territory, Australia 1 week agoSenior Dynamics 365 SCM Consultant - HSO Australia or New ZealandMelbourne, Victoria, Australia 2 weeks agoSenior Dynamics 365 SCM Consultant - HSO Australia or New ZealandMelbourne, Victoria, Australia 2 weeks agoSenior Dynamics 365 Finance Consultant - HSO Australia or New ZealandMelbourne, Victoria, Australia 3 days agoSydney, New South Wales, Australia 2 days agoWere unlocking community knowledge in a new way. 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