About UsFoundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, were the team behind the best experiences for +750 of the worlds leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.We have an exciting opportunity within our growing team!Work from home positions available forCustomer Service Sales & Technical Support Advisors.Wow customers with your natural ability to provide excellent customer service and technical skills! Provide inbound merchant support over thephonefor a market leader in the Payment Processing industry.Job Summary Start date: 9th June2025 Six weeks in office training Work From home after training Support customers via phone by answering general inquiries, filing new service requests, and following up on existing ones Respond to customer queries in line with defined processes and procedures Resolve customer issues efficiently, meeting KPIs Provide email support (1020% of customer interactions) Maintain attention to detail and accuracy in data entry and record-keeping Be a reliable, empathetic, and customer-focused team member Availability to work Monday to Friday: 7:30 AM 4:00 PM (AEDT) 8:30 AM 5:00 PM (AEST during daylight savings) This role begins on-site at ourGold Coast officefor training, transitioning to work-from-home after 6 weeksPrimary Job Responsibilities Comprehensive 3-week comprehensive training and a 1-week nesting period, with ongoing coaching and support Opportunities for career development and leadership training Access to aFREE Employee Assistance Programfor you and your immediate family Performance-based bonus incentives Supportive workplace culture focused on your growth and development Be part of a fun, fast-paced, and diverse teamAdditional InformationApplicants must: Hold valid work rights in Australia Be willing to undergo a full background screening, including mandatory police checksIf you''re passionate about providing outstanding customer service and eager to join a supportive, forward-thinking team, apply now and start your journey with us!All applicants must provide Australia work rights and be willing to undergo full background screening which includes police checks an essential and mandatory requirement. #J-18808-Ljbffr
Job Title
Customer Service and Technical Support Representative