Job Title

VIC, Hepburn Bathhouse & Spa - Daylesford 3460Full time positionWork for an award winning organisationLead the teamThis is a great opportunity for qualified, friendly and skilled Receptionist to join and lead our team!The CompanyAbout Us:At Hepburn Bathhouse & Spa, we pride ourselves on delivering exceptional guest experiences. Whether its a guests first visit or their hundredth, we aim to exceed expectations at every turn. Were seeking a passionate and proactive Guest Services Supervisor to lead our front-line team and ensure every interaction leaves a lasting, positive impression.Job Overview:As the Guest Services Supervisor, youll be responsible for overseeing daily operations of the guest services team. Youll serve as a role model for excellence in customer service, coach team members, and resolve escalated issues with professionalism and care. You will also work closely with the Guest Experience Manager, assisting with day-to-day operations and staff development initiatives.Key Responsibilities:Supervise and support guest services staff during daily operationsAssist the Guest Experience Manager with operational planning, reporting, and team leadershipTrain and support staff in the use of the Netbookings system for bookings, customer records, and service managementEnsure a high level of customer satisfaction by resolving guest concerns promptly and effectivelyMonitor service standards and suggest process improvementsCollaborate with other departments to ensure seamless guest experiencesMaintain accurate records and reports on service issues and resolutionsUphold and promote company values, policies, and proceduresRequirements:Previous experience in customer service or hospitality, with at least 1 year in a supervisory roleExperience with Netbookings or similar booking and CRM systems is a strong advantageExcellent communication and interpersonal skillsStrong problem-solving abilities and a calm demeanor under pressureAbility to lead and motivate a team in a fast-paced environmentFlexible schedule, including availability on evenings, weekends, and holidaysPerks & Benefits:Competitive salaryEmployee discounts and perksOpportunities for career growth and developmentSupportive and inclusive team cultureHow to Apply:Submit your resume and a brief cover letter explaining why youre a great fit for the role to #J-18808-Ljbffr