Job Title

The role:We are seeking a Retail Customer Executive to lead, coach and motivate NABs Retail colleagues across VIC Metro South East. Reporting directly to the Executive of Retail NSW, this role will see you influence and heighten customer advocacy by modelling NAB behaviours and driving engagement. This truly is a superb Leadership opportunity within our Retail space that holds a significant impact in the value that reaches our customers!The day to day will include:Role model customer relationships and influence customer advocacyDeliver Retail performance goalsLead the mastery across NSW WEST area of our consistent way of working the Future of RetailDisplay your professional performance edge and continue to foster growth through proactive coaching and broader engagement across the communityGrowing business, including our home lending portfolioEnsure that our customers and colleagues are protected and safe through excellent risk management, ensure that a risk and compliance culture is embedded in the businessLead year-on-year revenue growth, business profitability and main bank / product penetrationWhat you will bring:Significant leadership experience, ideally gained in a Leader of Leaders roleProven ability to influence and inspire a team to achieve outcomes including commercial successExperience of leading a customer-focussed distribution business in a competitive customer environmentA true Passion for Customers and Win Together mindsetAn ability to articulate your past strategies, key successes and professional learning opportunitiesAmbition, focus, drive and charisma!The will and ability to travel across our NSW Hills branches is essentialIf you enjoy creating and leading vibrant and energetic teams and are inspired by helping customers achieve the right outcomes, then this unique senior leadership opportunity is for you!A diverse and inclusive workplace works better for everyoneWe know that our people make us who we are. That''s why we have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.Join NABIf you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. #J-18808-Ljbffr